Attendance Policy
The guidelines and expectations for employee attendance at work set down by an organization

Business Process Re-engineering
The methods by which a company undertakes a thorough review of all its operations

Coaching (work coaching)
The management uses this to provide positive or constructive feedback to employees to help them continue excellent performance or identify ways to improve performance.

Delayering
Removal of middle layers of management resulting in more efficient management and administration in an organization

Downsizing
Reducing the number of employees in an organization

Empowerment / Enablement
A strategy to give staff more control and responsibility for their work

Flexibility
It refers to changes in the size of the workforce, depending on short-term changes in market conditions.

Induction
The process to welcome new staff and introduce the organization and job duties to them

Intermittent Work Schedule
A work schedule in which an employee works on an irregular basis and takes leave in separate blocks of time, usually to cope with scheduled medical treatment

Job Evaluation
The process of weighing certain information to rank a position in relation to other positions within the department. Also known as factoring.

Longevity Pay
Some corporations offer a payment to employees with at least 10 years of service.

Management-by-Objectives
Using of key tasks and goals by the management as a yardstick to measure performance

Multi-tasking
It refers to the situation in which staff are required to take on a wider range of tasks.

Outsourcing
External contractors are paid to undertake work which should be done by internal staff previously.

Performance Indicators
They measure the improvements in throughputs, outputs and outcomes.

Professional Development
It refers to organized learning activities for enhancement of career skills, such as educational courses and classroom training.

Progressive Discipline
A process for dealing with job-related behavior that does not meet expected performance standards

Recognition
To reinforce behaviours of employees in verbal, written or monetary form. These behaviours are usually outstanding performance of staff.

Screening Interviews
Quick ways of eliminating unqualified candidates via phone or email

Succession Planning
This is a process that ensures a corporation to recruit staff to fill each key role within the company.

Team Building
It is to increase staff performance by strengthening relationship among employers and employees within the workplace.

Total Quality Management (TQM)
The continuous monitoring in enhancing the quality of products and services to meet customer's requirements

Zero-base Budgeting
It refers to devising a new budget without using previous year's expenses.