The hotel and tourism industry has been experiencing blooming business in recent years, and competition in hiring talents in hotels is keen. Many hotels in Hong Kong are actively looking for talents in the industry and finding ways to retain existing staff.

What are the basic educational qualifications for job seekers to get a job in this industry? Does it require any personal qualities as well?

A Heart to Serve
Hospitality is a service industry. First of all, you need to have a heart to serve others. People are your customers. Different customers have different needs and interests. Think in their shoes and anticipate their needs. Always remind yourself that in providing whatever services to customers, you aim at making them satisfied.

Effective Communication
In dealing with people, effective communication skills are essential. In hospitality industry, oral as well as written communication are equally important. Not only you need to be able to speak clearly, but also you are willing to answer enquiries from customers. In answering their questions, you have to give them a feeling that you are most willing to help them. Wearing a smile is therefore very important when you are talking to your customers. Since your customers may come from various countries, it is an advantage if you know how to speak the languages of other countries in addition to English, Putonghua and Cantonese.

Presentable Appearance
Most people say that one has to be good-looking in order to join the hotel and tourism industry. Although a handsome face can sometimes give you benefits, it is more important to have a "presentable" rather than a "handsome" or "pretty" appearance. Presentable does not mean wearing expensive clothes, but includes courtesy and tidiness.

University Degree
Nowadays, a bachelor's degree is a basic requirement in most industries. It is no exception to the hospitality sector. Most universities provide internship to undergraduates and in this way, working experience can be gained before they start their real career in the industry.