Hutchison Telecommunications (Hong Kong) Limited
As a leading mobile and fixed-line telecommunications operator steering the dynamic development of high speed mobile data and fixed broadband services inHong Kong, we are now inviting talented candidates to come grow with us.
Account Services Officer - Premium Account
jobsDB Ref. JHK100003004999289
Employer Ref. JDB_CHOT201606
- Responsible for account management of premium customers
- Manage and resolve all kinds of inquiries and complaints from customers via different channels e.g. phone, email and iChat portals
- Stimulate account usage through proactive exercise
- Build up and secure customer loyalty through various marketing campaign and retention activities
- Diploma or above, degree holder is preferable
- Minimum 1 year of customer services/ sales or Call Centre experience in telecom industry
- Good telephone manner, interpersonal, communication and problem solving skills
- Customer-oriented with pleasant personality
- Well versed in MS applications
- Accustom to use English typing and daily recording with good typing skills is a must
- Good command of written and spoken English and Chinese and proficient in Mandarin
We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please apply with full resume, present and expected salary, by clicking “APPLY NOW”.
We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the Hutchison Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.