Reticle Search International Limited
Backed by industry know-how and active networking in the industry, Reticle Search provides the best solutions to discerning clients. We partner with clients to identify and recruit middle to senior management and board directors, focusing Technology and Operations positions.
Assistant Manager, Customer Relationship Management (CRM)
jobsDB Ref. JHK100003004916686
Our client is a retail and shopping center group in Hong Kong and Greater China. Due to rapid growth in recent years, they are looking for a high calibre candidate to join their CRM Team.
- Responsible for CRM system but also need to work on other marketing projects
- Develop, manage and execute Tenant marketing and CRM strategy with core focus on membership and tenant relationship
- Develop and manage different promotional channels, CRM events and sales driven program to drive member sales and engagement
- Communicate and build relationship with tenants, outside partners for club activities and exclusive offers
- Analyze and monitor club members’ and customers’ behavior and its trend, in order to identify potential members/customers and business opportunities
- Create and deliver business insights to drive improvement on customer engagement
- Undertake data mining and ad-hoc analysis to gain understanding and insights to leverage opportunity
- Prepare CRM report to measure, analyze and review the performance of club member activities
- Minimum 4 years in consumer marketing and CRM experience gained from international brands
- Excellent analytical skill, attentive to details and strong numerical sense
- Highly motivated individual with strong interpersonal and communication skills
- Result-oriented and able to work under fast-paced environment
- Ability to work independently as well as a good team player
- Excellent command of spoken and written English, Chinese and Mandarin
Interested parties please apply with CV with current and expected salary. All information is strictly used for recruitment purpose only.