Zebra Strategic Outsource Solution Ltd
Your Trusted Partner for Professional Human Resources and Business Consulting Services; a subsidiary of Zebra Strategic Holdings Limited (HKEX Stock Code: 8260).
We aim to provide a comprehensive range of human resources and business consulting solutions to our clients.
Our client, a leading financial institution is currently seeking for a high-caliber candidate to join their team.
Assistant Sales & Support Manager - Banking
jobsDB Ref. JHK100003004779158
Employer Ref. JDB-ASSM-160922
- Lead a team to provide efficient and quality authorization services to cardholders and merchants as well as handle cardholders' enquiries / over-limit requests on card usage;
- Ensure the performance of authorization hotline is above the service pledge;
- Handle authorization request;
- Ensure the provision of efficient card loss reporting / emergency service to cardholders;
- Monitor the authorization activities and take appropriate actions to minimize the Bank's loss;
- Ensure the provision of reliable authorization services by monitoring the authorization system network;
- Conduct regular reviews on daily operations and make recommendations to enhance customer services.
- Diploma in a related discipline or other relevant qualifications;
- Min 4 years' experience in card operations with good knowledge of credit card authorization control and credit judgment;
- Good communication and analytical skills, with ability to work independently and under pressure;
- Shift duty is required on Saturday, Sunday, public holidays and / or overnight;
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage;
- Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes.