Cornerstone Global Partners is a China centric recruitment solutions firm with a global reach through offices in Greater China and 60 network offices around the globe. Cornerstone Global Partners provides multi-national clients entering or expanding operations in China and Chinese companies going outbound with a range of talent acquisition and talent management solutions.
These services include traditional C-level to mid-level executive search, market entry/outbound investment consultancy and organizational design solutions through their industry specialized Partners and Consultants.
For more information, please visit our website: http://www.cornerstoneglobalpartners.com/
AVP / Manager / Officer, Customer Service - Pension
jobsDB Ref. JHK100003004993261
- Manage customer contact center to achieve service and sales KPIs
- Monitor daily floor operations to ensure it in compliance with relevant requirements
- Train and coach team members to provide high quality of customer service through phone and other touch points
- Plan and implement inbound / outbound service programs to maintain close members relationship
- Lead systems enhancement projects to maximize operations efficiency & productivity
- Degree holder in Business / Finance / Economics or a related discipline
- Minimum 8 years’ work experience in customer service sector preferably in MPF and pension industry or contact center
- Passed MPF Intermediaries Examination and SFC Licensed Representative qualification is a must
Interested party, please click "APPLY NOW" to submit your resume