A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Business Process Analyst (12 months)
jobsDB Ref. JHK100003005219670
HASE Operations, Services and Technology, Service Delivery, Cards and Loans Operation
Hang Seng's Service Delivery is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.
Cards Operations, supporting the distribution of cards, account maintenance and merchant operations.
Should you join our Service Delivery, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will be developed with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model and effective cost management.
We are currently seeking a high caliber professional to join our department as Business Process Analyst (12 months).
Conduct in depth analysis of existing work flows, mapping processes and identifying areas for process improvement
Drive execution and implementation, and achievement of milestones
Identify and/or develop process mapping tools and analytic tools for the to-be processes
Perform other project responsibilities/duties as assigned by respective supervisor
Bachelor's degree in technical or business discipline
+2 years’ experience in process improvement activities
Advanced knowledge in Microsoft Excel and Access
Outstanding analytical, problem solving and communication skills
Contract period from January 2017 to December 2017
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website: www.hangseng.com and send your resume by clicking "Apply Now", quoting the job reference: Business Process Analyst (12 months) for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.