China Life Insurance (Overseas) Company Limited
jobsDB ref: JHK100003004830610
- Assist Department Head to supervise the Team (Individual and Group Claims)
- Setup target for subordinate, monitor the workload and quality
- Develop Departmental KPI and ensure subordinate understand fulfillment of KPI. In addition, manage and supervise subordinate’s performance.
- Evaluate the achievement of departmental KPI: manage the progress, effect and result of Services Improvement project.
- Analyse special claim case and share with related department to enhance their knowledge and customer claim experience.
- Assess and approve claim within authority and escalate case to department head with alternative suggestion when amount exceed authority.
- Approve subordinate’s case and provide problem solution.
- Prepare monthly and business report of Claims Department.
- In according to corporate’ healthy management concept and direction, assist and promote the concept and services of healthy management to customer.
- Participate and develop healthy management development project planning and report the project progress to management regularly.
- Analyse the effect of each healthy management project and customer data.
- Follow up and complete project item within the schedule which assigned by COO, Department or deputy head of department.
- Provide regular training to enhance professional knowledge and standard of subordinate.
- University Graduate
- Bachelor of Insurance, medical, management or related qualification is preferred.
- Holding FLMI, ICA qualification is preferred.
- At least 8 years experience in Life Insurance Industry and 4 years experience on management in Claims Department.
- Proficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage
- Familiar use MS Office and MS Excel for analysis.
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About China Life Insurance (Overseas) Company Limited
China Life Insurance (Overseas) Company Limited is a company that is wholly owned by China Life Insurance Group Company, functioned as promoting Group’s business development overseas, with branches in Hong Kong and Macau. To cope with our business growth, we are inviting high caliber professionals to join our Hong Kong Branch for the following positions: