We are one of the specialized companies of the Bank of China (Hong Kong) Limited. As a global credit card centre in Hong Kong, we strive to provide world-class credit card products and services to both the domestic and overseas customers. We also play a major role in the development of e-commerce as well as credit card market in Mainland China. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging role.
Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to firstname.lastname@example.org.
Contract Customer Services Officer (VIP)
jobsDB Ref. JHK100003005221081
Employer Ref. CSDVIP-JDB1606
- Communicate with both internal and external parties to ensure customers' service requests are fulfilled
- Resolve and analyze customer opinions / complaints and proactively follow up with related parties for services improvement
- Prepare statistical reports / analysis and make recommendation for customer services enhancement
- Ensure good customer service is delivered to the customers
- Assist in ad hoc projects
- Five day office works
Degree holder or equivalent
Minimum 1-2 years' relevant working experience, preferably in banking / credit card business
Knowledge in card products, systems and operations an advantage
Customer oriented with good interpersonal skills
Self-motivated, well organized, independent and a good team player
Fluent in English and Mandarin is a must
Immediate availability preferred
Applicants for the above position must be proficient in written & spoken Chinese (including Mandarin) & English, and be competent in MS Office such as Word, Excel, PowerPoint application.
Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to our company.
*Personal Data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and their data will be destroyed within 3 months of receipt.