A simple, precise and true recruitment service is all we care about.
We aims at providing simple and clean recruitment service in Hong Kong. Our experience and network would enable us to deliver end-to-end services. We are specialized in the Sales and Marketing sector: particularly in Retail and Brands, as well as Media, Digital and Advertising.
Offering clients the best candidate possible is our only mission and we are here to redefine the role of a recruitment agency. We not only grasp but also create every possible opportunity to maximize your recruitment chances and offer you down-to-earth and hassle-free recruitment services.
Customer Care Executive (Luxury retail)
jobsDB Ref. JHK100003004836858
Our client is one of the leading luxury retailer To cope with their business expansion, they are looking for a Customer Care Executive to join the team.
- Work with all related parties to identify the business needs on call center and develop Call Center Strategy and work process
- Communicate with internal and external parties in order to solve customers' complaints and inquiries
- Prepare analysis, report for the call center
- Build relationship with customers by recognizing, organizing and tracking their preferences in database
- Communicate with customers, boutiques, repair centres & administrative offices to follow up with the complaints & after-sales enquiries of customers
- Higher diploma or above with minimum of 3 years relevant working experience
- Excellent communication, team work and problem solving skills
- Fluent in verbal and written English and Chinese
- Good with MS Office including Excel, Word and Power Point
- Good team player and customer-oriented
All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary and Click "Apply Now"