Customer Relationship Officer (Customer Service) - Ref:JD0113CRO17
NTK Academic Group
jobsDB ref: JHK100003004998722
Employer Ref. JD0107CR17
- Handle face-to-face enquiries, telephone calls and email correspondence from clients in a professional manner
- Maintain a positive relationship with all new and existing clients
- Provide after-sale services to enhance customer satisfaction
- Understand clients’ needs to recommend the best possible education programs
- React promptly to a problem with a feasible solution
- Be a key player to drive sales and to exceed the sales target
- Support the team and various internal parties to achieve greater efficiency in operation
- Participate in various project team meetings to give suggestions on areas of improvement
- Assist in ad hoc projects assigned by the Management
- Diploma holder or above
- Minimum 1 year customer service experience, preferably in the education industry
- Good command of spoken and written English and Chinese; Mandarin an advantage
- Possess problem-solving skills and good listening skills to tailor the best package according to clients' needs
- Able to prioritize and handle multiple tasks simultaneously
- A good team player and able to work in a shift environment
- Fresh graduate will also be considered
- Causeway Bay or Kowloon City Area
What We Offer
An attractive remuneration package, incentive payment, training program, medical benefits, and sponsorship of staff well-being activities will be offered to the successful candidate, along with various career development and advancement opportunities. The School offers a friendly and multi-national working environment.
Salary is commensurate with qualification and experience.
Thank you for your interest. Please note that we will only contact shortlisted candidates.
We are an equal opportunity employer. Personal data collected will be used strictly for recruitment purposes only and will be destroyed within 12 months.
Interested parties please send detailed CV and cover letter with expected salary to us.
jobsDB will send your application for review directly to NTK Academic Group
About NTK Academic Group
Established in 1996, NTK Academic Group is one of the leading educational service providers in Southeast Asia. Centrally located in Hong Kong, our learning center occupies 25,000 square feet of a Grade A office complex, with over 90 classrooms, study areas and a science laboratory. We specialize in academic programs for students following international curriculum, standardized test preparation, educational planning and educational publishing.