Customer Service Assistant
jobsDB Ref. JHK100003004917710
Employer Ref. 0229112016
Attending to customer service hotline and email.
Deliver quality customer service and handle enquiries, outbound call including letters, telephone calls and emails. Targets set for speed, accuracy, quality, clarity and empathy should be met at all times.
Provide sale information and good quality after sale service to all type customers.
Good interpersonal relationship, can handle matters independently in any situation.
Develop and maintain an accurate filing system for the division.
Recommend changes to procedures/processes and participating in their implementation.
Work under pressure and able to complete task at a timely manner.
Form 5 graduated or above.
At least 2 years’ experience in the Customer Service, with retail industry will be preferred.
Good problem solving and communication skills.
Ability to work unsupervised, to work on own initiative, aggressive and prioritize work. Good command of both written and spoken English and Chinese. Good Mandarin will be an asset.
Good knowledge of Microsoft Word, Excel, PowerPoint.
Immediately available is preferred.