We provided all-round recruitment services from the base to the management levels of a company. Our consultants have been engaged in the industries that they are providing services for at least couples of years, from which we believe professional and befitting recommendations can be delivered.
Objective ~ To provide an effective and efficient personnel consultancy services to both candidates and clients.
Customer Service Officer (Hotel, Airline and Travel Agency)
jobsDB Ref. JHK100003004837352
- •Handle and resolve customer complaints / requires by phone or email
- •Obtain and evaluate all relevant information to handle product and service inquiries
- •keep records of customer interactions and transactions
- •Follow up on customer interactions
- •Provide feedback on the efficiency of the customer service process
- Certificate or Diploma in Hospitality or Tourism Management, or related discipline is preferred
- Experience in hotel or customer service industry will be an advantage
- To handle and follow up incoming phone calls by guests’ requests, complaints and inquiries
- Fluent in English, Cantonese and Putonghua
- Service-oriented, pleasant personality with good communication skills
Interested parties please email your full resume in Word format with current and expected salary, and date of availability to Faithful Search Co.
All personal data collected will be used for recruitment purpose only and kept confidential.