Hantec Group, founded in 1990, is a multinational finance house based in HK, providing full-range professional financial service to customers all over the world. Hantec has extended its network from Greater China to Japan, Australia, New Zealand, Europe and the Middle East. We are well-positioned to optimize the business performance and enhance customer service quality by offering tailor-made services. We are authorized by ASIC (Australia), JFSA (Japan) and FSA (UK) to provide financial services and this includes leveraged foreign exchange, bullion and derivative trading services.
Hantec Bullion Limited
(A member of The Chinese Gold & Silver Exchange Society – member no. 163)
Hantec Bullion Limited offers spot trading of gold and silver for retail clients, corporations and financial institutions. We also provide direct online trading for investors through our E-trading platform, which enables bullion investors more transparency and convenience.
Customer Service Officer
jobsDB Ref. JHK100003004921557
- Attend to customer inquiries, requests and complaints in a professional and prompt manner.
- Collect feedback and suggestions from customers and escalate to the next level for continual improvement.
- Ensure the highest level of customer satisfaction is achieved by delivering excellent customer service.
- Handle ad hoc tasks assigned by supervisors from time to time.
- At least 1 year solid customer service experience
- Diploma holder, preferably in Economic / Finance or related disciplines
- Good command of spoken and written English and Chinese. Proficiency in Putonghua is a must.
- Familiar with MS office
- Customer-oriented with team work spirit, good communication and interpersonal skills
- Immediately available is preferred
Location: Sheung Wan
We offer benefits such as marriage leave, training allowance and medical benefits to the successful applicant. Interested parties should submit their CV by clicking "Apply Now", including a brief covering letter outlining present and expected salary as well as availability.
All data collected will be kept confidential and used for recruitment purposes only.