Customer Service Officer
Arrow Asia Pac Ltd
jobsDB ref: JHK100003004998382
- Builds relationships with customers, responds timely and accurately to quotation requests, processes customer orders and backlog management
- Troubleshoot issues to determine the most effective solution. Use multiple approaches when appropriate to resolve issues
- Works proactively with Finance Team on customer account/invoice issues
- Ability to supply chain engagements of varying levels of complexity. Provides limited technical information
- Manage customer & supplier enquiry
Job Holder Requirements:
- Degree holder is preferred
- Minimum 3 years’ experience in sales administration or customer service role; knowledge of electronic components industry is an advantage
- Strong customer service mentality , good time management, negotiation, interpersonal and problem solving skills
- Good team player, self-motivated with high sense of urgency
- Excellent organization skills & priority setting
- Excellent communication skills in Mandarin, English & Cantonese
- Proficient in MS Excel
jobsDB will send your application for review directly to Arrow Asia Pac Ltd
About Arrow Asia Pac Ltd
Arrow Electronics, an award-winning Fortune 138 and one of Fortune Magazine’s Most Admired Companies, is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2013 sales of $21.4 billion. Headquartered in Englewood, Colorado, Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 58 countries and territories.
Arrow Asia Pac Ltd, a business unit of Arrow Electronics, Inc. (NYSE: ARW), is one of Asia-Pacific’s leading electronic component distributors. In addition to its regional headquarters in Hong Kong, Arrow Asia Pac operates 62+ sales offices, four primary distribution centers and 14 local warehousing facilities in 13 countries/territories across Asia.
Providing a full range of semiconductors, passive, electromechanical and connector products from over 260 leading international and local suppliers, Arrow Asia Pac serves more than 10,000 original equipment and contract manufacturers and commercial customers in Asia-Pacific. Visit us at www.arrowasia.com.