Trinity 121 HR Consultancy Limited 泉天人力資源顧問有限公司
TRINITY 121 is a professional human resources consulting firm that was established in 2013 with offices across Hong Kong and the Mainland China. We offer a broad range of human resources management services, from end-to-end recruitment to people development and outplacements services.
Our mission at TRINITY 121 is to provide real added value to your HR function, thus giving your time to focus on your core business and offering you with solutions that bring about business impact. We truly believe in serving each and every one of our customers and candidates with our hearts. We offer professional and dedicated services that go above and beyond the expectations of our clients.
Customer Service Officer / Manager
jobsDB Ref. JHK100003004994443
Act as a customer service office / manager at a luxury medical lounge, and focus on activities and quality standards that ensure customer satisfaction.
- Handle incoming phone calls and answer customers’ inquiries by providing concise and accurate information in timely, professional and courteous manner
- Customer Relations Management - feedback & complaints
- To understand and meet customer needs
- To ensure proper data entry in the system and to maintain good service quality
- To ensure smooth general administration matters
- Form 5 (HKCEE)/ Form 6 (DSE) graduate or Diploma or above education level
- Minimum 2 years of working experience in customer service / sales field
- Solid customer service experience in tel-marketing / call centre is preferable
- Well-developed Interpersonal & Communication skills - Fluent Cantonese & Mandarin, English beneficial
- Experience in airline / hotel is preferred
- Knowledge in medicine or health care is not required but preferred
- Immediate available is preferred
- Candidate with more experience can be considered as Customer Service Manager
Interested candidates please click APPLY NOW to send your CV with current and expected salaries; All information collected will be kept in strict confidence and will be used for recruitment purpose only.