Customer Service Representative (Customer Contact Centre) 5 days work
DHL EXPRESS (HONG KONG) LIMITED
jobsDB ref: JHK100003004916713
Working Location : Kowloon Bay
Working Hours : Monday – Sunday, including public holidays 7:30 a.m. - 10:30 p.m. (5 days, average 44 hours per week)
You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You will handle customer enquiries, order booking and shipment tracing, as well as to solve the problems and complaints from customers.
- Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
- More than 1 year customer service experience, preferably in contact centre environment
- Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
- Customer-focus with good telephone manner
- Good interpersonal and communication skills
- Good team-spirit and problem solving skills
- Self-motivated and able to work under pressure
- Basic PC knowledge and good typing skills
Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered
Please apply on line via the following link:
and also indicate your current and expected salary, and availability in the resume. For more job opportunities, please visit our website at www.dhl.com.hk
Personal Information Collection Statement pertaining to Recruitment
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About DHL EXPRESS (HONG KONG) LIMITED
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 340,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 59 billion euros in 2015.