Figure Heads Consultants Limited, incorporated since 1992, is dedicated to providing superb professional executive search and staffing services for various multinational conglomerates in Asia.
We have long enjoyed reputable track records, which was attained through the support of a team of experienced professional consultants.
Figure Heads provides a wide range of service covering Global Asian Executive Search, Recruitment Service of both permanent and contract staff, Outplacement, and Training & Executive Development Programs.
Coupled with our extensive database, we possess the latest workstations, software programs, as well as various research and recruitment channels that enable us to effectively conduct the perfect match tailor-made for our clients' needs.
Customer Service Supervisor / Officer (Ref. AW-053)
jobsDB Ref. JHK100003004994811
Employer Ref. AW-053
Our Client provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go. They are sincerely inviting high caliber candidates to fill the vacancy stated below :
Customer Service Supervisor / Officer ( Ref. AW-053)
- To provide an professional customer service to our premium customer;
- To handle customer enquiries and resolve customer disputes or complaint cases;
- To summarize, analyze and identify issues from customer cases;
- To provide recommendation from customer perspectives for Team Manager/Sales Manager in order to enhance the team work quality and efficiency;
- To implement on-going service improvement initiatives.
Diploma or above;
- Minimum 2 years working experience in Retail industry is preferable, those less experience will be treated as Customer Service Officer.
Strong business sense with good customer service and problem solving skills;
Fluent English, Chinese & Mandarin communication skills would be essential;
Customer-oriented, good telephone manner & problem solving skill;
Proficient in MS Excel, Word, PowerPoint and Chinese word processing;
Interested parties please send your full resume with availability, current and expected salary in MS Words format by clicking "Apply now".
Only short-listed candidates will be contact.