NA-KA-MA The Global Recruitment Business: The translation from Japanese centres around colleagues, a circle of friends, partners, and associates.
Nakama operates in the digital, creative, media, marketing, technology sectors with offices in the UK, Europe, Asia and Australia. We recruit for contractor, temporary and permanent staff at all levels on contingent and retained.
Live Local: Think Global
We have a global network that helps relocate talent around the world from the UK, Europe, Asia and Australia every day whilst working with clients on an international basis from staffing to advisory services on a local and global scale. Email:firstname.lastname@example.org
Customer Services Officer (Financial tech start-up)
jobsDB Ref. JHK100003004916962
One of Hong Kong’s fastest growing tech start-ups is looking for passionate, happy and outgoing individuals to join their customer service team. Using integrated technology solutions, the company provides simple lifestyle management solutions for the millennial generation and would love for a positively energetic individual to act as a brand ambassador and help spread the word while providing support for any user-related enquiries.
The successful candidate will be a natural problem solver, eager to help others and keen about working with a fast-growing young business.
- Assist with the development of the customer service team and be the direct contact point for all external queries
- Communicate with customers/users via the phone, e-mail & social media.
- Implement processes for compiling user feedback to communicate with product team
- Be familiar with FAQs and providing solutions to clients
- Provide all rounded support with on-boarding or any general enquiries
- Excellent command of English & Cantonese (written & spoken) with fluency in Mandarin a plus
- 3-5 years of experience as a customer service representative or client facing roles
- Experience with the hospitality/services industry is advantageous
- Adaptable, outgoing and motivated in providing a great service
- Brand ambassador & evangelist of the brand and passionate about the start-up environment
If you'd love the opportunity to grow and learn about the tech-startup scene then get in touch!
Please send your CV over to ylee(at)nakamahongkong.com or alternatively, apply below.