Customer Services Officer (Lounge & VIP Services) (HAGSL/OP-LG/JD)
Hong Kong Aviation Ground Services Limited
jobsDB ref: JHK100003004998367
Employer Ref. HAGSL/OP-LG/JD
- Meet and greet Service in HX lounge;
- Provide “greet and welcome” service to passengers at the reception counter and entrance area;
- Collection of lounge invitation cards and registration of guests using the lounge;
- Guide and escort passengers to the seating area if necessary;
- Check that the food and beverages are promptly replenished to fully meet the consumption needs;
- Attend to passenger’s enquiries including flight information;
- Complete the access record, daily report, special promotion record and Customer Airlines Usage record;
- Provide assistance to passengers in using the facilities of the business center like Wi-Fi, I-pad, massage chair etc;
- Liaise with internal parties to provide well coordinate service to the guests;
- Assist senior officer to ensure the janitors tidy up the chairs and tables and magazine racks promptly after use;
- Set up the magazine rack with proper display of reading materials in adequate quantities;
- Well check the quantity of F&B goods and groceries and report to senior officer.
- Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
- Minimum 1 year experience in airport operations and lounge services field;
- Customer-oriented with excellent communication and presentation skills;
- Good command of spoken English and Cantonese, and Mandarin;
- Proficiency in MS Excel, Word and Power Point;
- Willing to take shift duties;
- Immediate available is preferred
Candidates with more experience will be considered as Customer Services Leader – Lounge Services
We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates.
Please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail (with position applying for in the subject).We are also welcome for sending your full name and interest position by whatsapp at 9027 8119.
To understand more of our company and other vacancies, please visit our website at http://hagsl.com/index.php/en/careers
All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.
jobsDB will send your application for review directly to Hong Kong Aviation Ground Services Limited
About Hong Kong Aviation Ground Services Limited
Hong Kong Aviation Ground Services Limited (HAGSL)
Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.
Our Service Approach
Passion to deliver
Extra to give
Options to offer
Promise to fulfill
Lasting impression to create
Emotion quotient to serve
In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-