Customer Services Supervisor – Passenger Services Ref. HAGSL/OP/SVPR/JD
Hong Kong Aviation Ground Services Limited
jobsDB ref: JHK100003004998338
Employer Ref. HAGSL/OP/SVPR/JD
- Supervise airport Landside and Airside passenger services functions;
- Update Customer Services Duty Manager immediately once major flight disruption / creeping delay and submits handling reports;
- Handle situations on site and off site including delayed and overbooked flights;
- Handle real time customer complaints;
- Execute administrative projects as assigned by Customer Services Duty Manager;
- Meet and assist VIPs on departure and arrival as and when necessary.
- Form 5 (or the equivalent) graduate or above;
- Possess minimum 5 years' experience in airport operations and customer service field, with at least 2 years preferably at a service leader or supervisory position;
- Able to work independently under high pressure;
- Customer-oriented with excellent communication and presentation skills;
- Good command of spoken English, Cantonese and Mandarin;
- Proficient in MS Excel, Word and Power Point;
- Willing to take shift duties.
Candidates with less experience will be considered as Customer Services Leader – Passenger Services.
We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by email or send your full name and interested position by whatsapp at 9027 8119.
Please download and bring along the completed Employment Application Form after interview appointment has been made.
To understand more of our company and other vacancies, please visit our website at http://hagsl.com/index.php/en/careers
All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.
jobsDB will send your application for review directly to Hong Kong Aviation Ground Services Limited
About Hong Kong Aviation Ground Services Limited
Hong Kong Aviation Ground Services Limited (HAGSL)
Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.
Our Service Approach
Passion to deliver
Extra to give
Options to offer
Promise to fulfill
Lasting impression to create
Emotion quotient to serve
In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-