Pro-Tech Technology is energetic pioneers with a focused mission to deliver a secure, effective, stable and cost effective business solutions to our corporate clients in Hong Kong, Macau and P.R. China.
At PTT, providing a fruitful solution is not just a passion, but an art of perfection! By leveraging our expertise in PC hardware and strong NT background and application Development Service, we deliver leading edge technology and better technical support than our competitor.
Deskside support engineer
jobsDB Ref. JHK100003005145744
Handle Tier 1 help desk tickets / escalations through tickets or phone
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Desktop Support, setup and configuration
Other duties may be added and/or assigned as needed
- Diploma / Certificate in Computer Studies or equivalent
- 1 years relevant working experience
- Have a strong technical knowledge in Windows XP, 7, 2008 R2
- MCP / MCSE / MCITP holder preferred
- Implementation of new projects
- Good interpersonal skills, initiative, work independently