Purpose of Role
To provide full facilities management service to the site assigned, executing service requests in accordance with the FM service contract, and in compliance with CBRE's and the customer's regional and global processes, procedures and policies
*Co-ordinate service requests for reactive, preventive and planned maintenance schedules for central office equipment, M&E, fabrics, fixtures, fittings, safety and security equipment and supervise the workers where appropriate.
*Manage E&M contractor independently with certain technical know how.
*Manage the customer's and CBRE's external FM contractors across all technical and non-technical service, ensuring compliance to terms of service, and resolving issues.
*Maintain adequate levels of FM supplies at all times.
*Ensure all orders for supplies are supported by the appropriate approvals from the customer, and are placed in compliance to their Procurement and Order Processes.
*Monitor spend and approved expenditures.
*Regular follow up with contractors to review with all the E&M matters in good operation condition including but not limited to MVAC, VAV, FCU, CRAC, UPS, power supply, emergency light, security,
*Ability to write up tender and quotation document independently and provide assessment report with recommendation.
*Close out of fitting out and renovation work with understand and follow up experience on DLP.
*Ensure the appropriate recharging of non-FM orders, orders outside the basic FM range of supplies and/or bulk orders for an individual's/account's dedicated use.
*Cross check invoices before forwarding to Finance for payment processing
*Assist the Facilities Lead with project co-ordination of minor site upgrades, refurbishments, and internal relocation.
*Assist the Facilities Lead with the implementation of local and regional initiatives, ensuring a coordinated approach for the team.
*Prepare and ensure timely delivery of fixed and ad hoc reports, ensure regional consistency in data submission and filing procedure
*To maintain a robust filing system
*Consolidate and review KPI Reporting, backing data, trending and analysis in preparation for monthly and quarterly client reviews
*Assist with the co-ordination of various aspects of Safety, Security and Environment, and the implementation of such practices and initiatives
*Escalate non-compliance to the Facilities Lead
*Maintain a key register and appropriate controls
*Maintain an up-to-date asset register of central office equipment, furniture, mobile phones and security systems
*Assist with the preparation of Customer's inbound and outbound employees, including the update of induction materials and workstation set up
*Provide clerical/administrative support to the FM team where required
*Assist with other FM-related activities required and directed by Facilities Lead
*To manage the Reception when required
*Manage cleaning and waste disposal service, periodic pest control and carpet shampoo
*Analysis and benchmarking across other client offices
*Office / occupancy utilization data
Qualifications and Education:
*Degree holder or strong in facility management solid experience with minimum 3 years of administrative experience in a high-pressure, fast paced MNC
*Fluent Cantonese & English (written & spoken) and Mandarin is preferable
*Strong administrative and organizational skills, computer and internet research skills
*Some accounting knowledge
*Demonstrates an understanding of how the role can contribute to revenue generation and cost reduction
*Seeks responsibility and welcomes accountability
*Actively promotes a safe and congenial work environment
*Ability to work with remote co-workers, and adapt to different cultural working styles
*Excellent communication and interpersonal skills, able to negotiate with analytical skills
*Good command of computer literacy
*Good sense of customer relationship management