GS Consultants Limited
GS Consultants specializes in providing best practice executive search and selection services to private and public sector organizations around Asia.
We enjoy long standing client and candidate relationships developed over the years. All our consultants are talented professionals who combine search experience with industry expertise. This reduces the lead time and complexity of your job search, as you will always deal with an expert in their respective field. Many proven successes in identifying the best match candidates for even some very difficult and niche mandates in Asia have achieved in the past years.
Head of Membership and Customer Services
jobsDB Ref. JHK100003004833195
Employer Ref. ES
Our client, a global supply chain standards organisation, is seeking for a strong caliber to lead the membership team and driving the membership recruitment & engagement programs.
- Plan and implement the growth strategies for recruitment of new members and retention of existing members. Develop and implement strategy for increasing direct/indirect revenue with members
- Drive and achieve revenue and business target by expanding membership base to serve a wider business community and further the adoption of services
- Formulating and executing Membership Engagement Plan in target industries and driving loyalty and member retention.
- Identifying and developing appropriate partners to generate business opportunities Lead the CS & Membership teams to drive a sustainable and healthy development of membership growth
- Analyzing existing program, membership materials , membership retention rates and opportunities for improvement.
- University graduate with not less than 8 years’ relevant experience in managing membership / customer services function, strong background of customer service experience is a must.
A proven track record of developing strategies to retain, develop and grow membership/customer
- Experience in planning and designing customer survey , perform analysis, present findings and recommendation
- Excellent communication in both English and Chinese
- Computer literate and good at CRM system
If you do not require a working visa, please send your resume with expected salary to us asap.
Personal data will be used for recruitment purpose only.