Riot Games Services Limited
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 70 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.
IT Support Analyst
jobsDB Ref. JHK100003004780673
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That's where you come in.
As IT Support Analyst, you'll provide friendly tech support to fellow Rioters in a networked environment. You'll work independently and collectively, coming to the aid of Rioters in technical distress, while providing services including the delivery, installation, and setup of computers. Your suite of tech-savvy skills will help you install approved software, diagnose hardware and software ailments, and maintain all IT equipment. Your communication skills and friendly personality will comfort any Rioter seeking high-tech help.
As a Hong Kong Rioter, you'll join a team of internationally and culturally diverse professionals that share our prioritization of player experience, rejection of convention, and maniacal passion for gaming.
Experienced: you bring at least three years supporting Microsoft Windows, OSX 10.10 and higher users; your technical experience is broad, including VoIP troubleshooting, networking (Juniper/Cicso), LAN/ WAN, Active Directory, Google Administration, Adobe Suite, and Autodesk, HW/SW
Ambitechstrous: you’re pro at fixing the technical problems of any Rioter, Mac or PC, and are knowledgeable in both Windows and Mac versions of Adobe products and the Microsoft Office suite.
A communications black belt: you communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; you’re comfortable commingling and collaborating with all brands of Rioter, addressing needs using your friendly people skills
A problem assassin: you conduct problem reconnaissance and termination with skill and ruthlessness, easily identifying and troubleshooting problems, resolving conflicts and finding solutions; you're probably armed with ITIL knowledge to help you complete IT missions
Player-focused: as a player and IT Front line Support, you have a unique perspective on how technological wizardry enables virtual wizardry and keep a foot in both realms
Be the owner of every IT ticket that comes your way; investigate, troubleshoot, and fix problems, calling in reinforcements when needed; utilize IT systems and procedures to continuously improve service methodology
Maintain, inventory, troubleshoot, and repair computing infrastructure and hardware including printers, workstations, switches, and servers
Communicate with all Rioters, including leadership, to provide key problem status updates and ensure compliance with Riot Games standards and security policies
Provide roving support, documentation, and training throughout Riot Games