Asia Pacific Inspection is 3rd party inspection company who provide inspection, lab testing and audit services since 1994. Our field of expertise in QA/QC is on the home equipment, Toys and DIY.
450 API staff members in Asia and France are dedicated to satisfy our clients' needs and expectations. Our Operational labs, accredited by HOKLAS (For our Hong Kong Lab), COFRAC (for our French Lab) and CNAS (for our Ningbo Lab), are embedded in most of our strategically located offices in Asia’s major production hubs in order to deliver fast, skilled and joint lab and inspection services. For more information, please refer to our website www.api-hk.com.
Key Account Manager (Hardlines) 5 days work
jobsDB Ref. JHK100003004921407
- Role: Develop and maintain good relationship with Key accounts, provide support and partnership
o Key contact window with customers: maintain timely, effective, professional contact with key accounts at all times,
o Monitor the quality and accuracy of the services, inspection and testing reports,
o Help in taking customer enquiries and solving any issues that they may face in an effective, courteous and timely manner, monitor and improve customer satisfaction where necessary,
o Supervise and train the Customer Service executives to ensure smooth operations on all customer services activities,
o Collaborate with operation and Technical teams in the performance key account related services, and to enhance customer satisfaction and develop new services or procedures,
o Tighten and grow the business relationship and sales base with key accounts/local offices with good program management,
o Develop and conduct regular business reviews by conducting specific client visits,
o Perform quality work according to the requirement of the company or as requested by the management.
Experience / Skills :
o Engineering degree or Bachelor of Science degree
o At least 1-2 years working experience in quality field, especially in Laboratory industry / Consumer products testing, or Buying office.
o Knowledge and experience in Toys / Hardgoods / Household appliances industry and related EU requirements is highly preferred,
o Self-motivated and with a strong analytical and logical mind, ability to remain objective and professional in challenging situations, hard working and attentive to details,
o Able to work under pressure and independently
o A good team player with excellent communication and interpersonal skills,
o Willing to travel for domestic international travel for short or extended periods of time and with short notice
o Proficient in Internet navigation, Email, Word, Excel, PowerPoint,
o Fluent in English