jobsDB ref: JHK100003004837348
Employer Ref. 1096167
Investigate and resolve customer complaints within a leading Retail Banking in Hong Kong.
Your new company
A leading banking institution in Hong Kong is currently seeking for a Manager / Assistant Manager to handle manage the customer experience process within their team.
Your new role
You will research, investigate and resolve customer complaints, primarily within the retail banking sector. In addition, you will be tasked drafting resolutions to clients. The role will NOT be required to picking customer service hotline. You will work closely with internal parties and external parties (e.g. HKMA) on resolving the complaints and developing strategies for further improvement in the customer experience.
What you'll need to succeed
You will have a minimum of 5 years of experience in complaint handling / quality assurance within a Bank or in the Financial industry. Candidates should have a sound knowledge of retail banking products, including insurance and investment products.You will have exceptional communication skills and be fluent in English and Chinese.
What you'll get in return
You will get the opportunity to work in an exceptional bank with defined career progression opportunities. A competitive salary and benefits will be offered to the right candidate.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, please send your updated CV to email@example.com or call (+852) 2230 7916 for a confidential discussion.
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