A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Multichannel Planning & Logistics Management Manager
jobsDB Ref. JHK100003004833204
We are currently seeking a high caliber professional to join our department as Multichannel Planning & Logistics Management Manager.
Manager multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
- Analyze the existing business processes to identify the improvement area
- Drive the new initiatives for enhancing Customer experience, uplift the cost / operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirement
- Drive and implement initiatives by liaising with business partners to meet the delivery schedule
- Support the post-implementation evaluation for continuous improvement
University Graduate in Business Administration, Computer Science or a related discipline OR other relevant qualifications
Minimum of 5 years of experience in project management , with exposure in different sales and services models
Familiar with Branch sales and operation processes
Have led project on banking system will be an advantage
Strong self-motivation, creativity and ability to work independently
Good communication and analytical skills
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : http://www.hangseng.com and send your resume by clicking 'Apply Now' for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.