About HKBN Ltd.
HKBN Ltd. (SEHK Stock Code: 1310), operating through Hong Kong Broadband Network Limited, is the largest provider of residential fibre broadband services (symmetrical 100Mbps and above) in Hong Kong by number of residential subscriptions, with a core purpose to “Make Our Hong Kong a Better Place to Live”. HKBN offers an array of world-class enterprise solutions, including broadband and data connectivity, voice communication, managed Wi-Fi solutions, Cloud solutions and IT advisory services, as well as a diversified portfolio of residential broadband and Wi-Fi access, communication and entertainment services. HKBN owns an extensive fibre network in Hong Kong, which covers over 2.1 million residential homes passed, representing approximately 79% of Hong Kong’s total residential units, and more than 2,000 commercial buildings. HKBN takes great pride in developing its 2,400 plus Talents into a competitive advantage.
Network Support Executive, Data Centre
jobsDB Ref. JHK100003004836137
Employer Ref. JB-TS-NOCIDC-191016
Responsible for service provisioning, fault management, troubleshooting and services configuration
Monitor the planned activities, outage control, alarm monitoring and performance of Transmission and Broadband network components and report fault in a timely manner
Liaise with internal/ external parties to provide technical support
Handle fault reporting and complaints hotline
Handle or assist fault case shooting activities
Maintains fault history and event report consolidation
Required to perform 7 X 24 shift duty
- Higher Diploma / Higher Certificate in Telecommunications, Electronics or Information Technology or related disciplines
- 1-2 years' experience in Telecom industry, preferably with exposure in ISP environment / data center
- Possess CCNA or above is an advantage
- Customer oriented, good in troubleshooting are the key to the success of the job
- Good command of spoken and written English and Chinese
We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume with current and expected salaryandquoting Reference Code on the subject line.
HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.
We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.