Operation Manager (Group Customer Services Centre)
Bank of China (Hong Kong) Limited
jobsDB ref: JHK100003005219614
Employer Ref. 494055
Job No.: 494055
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations, Customer Service
- Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
- Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products
- Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
- Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
- Work as a team player with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
- Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
- At least 5 years experience in corporate banking or cash management services
- Familiar with cash management related products and platforms
- Excellent interpersonal and communication skills.
- Excellent analytical and numerical skills.
- Proficient in Microsoft Office including Excel Macro
- Good command of both spoken and written English and Chinese. Mandarin is an advantage
We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “http://www.bochk.com”
Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.
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