Star Cruises (HK) Limited
Star Cruises is a wholly-owned subsidiary of Genting Hong Kong a leading global leisure, entertainment and hospitality corporation. A pioneer in the Asia Pacific cruise industry, Star Cruises has been operating its fleet since 1993, taking on the bold initiative to grow the region as an international cruise destination.
Star Cruises’ commitment in offering best-in-class services and facilities is reflected in a host of recognitions and accolades received over the years. These include being inducted into the prestigious Travel Trade Gazette’s “Travel Hall of Fame” for an eighth year in 2015 in recognition of winning “Best Cruise Operator in the Asia-Pacific” for 10 consecutive years. Star Cruises was also recently voted “Asia’s Leading Cruise Line” at the World Travel Awards for a fourth year in a row in 2015.
Come, join us and be part of the team that creates world-class cruise holiday experience for holidaymakers from around the world.
Outbound Sales Executive
jobsDB Ref. JHK100003004992577
Ensure the overall team performance against establish targets.
Ensure to follow all processes which enhance and streamline communication between internal and external customers.
Maintain complete knowledge of departmental policies, procedures and service standards.
Ensure the productivity levels, service standards and customer relations are maintained.
Be familiar with all promotional procedures, events and tournament and formats to assist guest requests, answer questions and resolve problems.
Maintain proper phone etiquette with each customer
Attempt to resolve customer complaints/ requests in an efficient manner ensuring customer satisfaction.
Continually display a very high standard of customer services.
Responsible to increase loyalty by serving as a personal point of contact to RWAS Members
Develop relationships with potential patrons while nurturing existing relationships with clients
Perform other duties as assigned.
- High school diploma, college education in Marketing or related field preferred.
- Experience in Outbound Sales, preferably with in-depth knowledge of Casino, Marketing and Hospitality.
- Knowledge in both written and spoken Mandarin and Cantonese is required.
- Fluency in English, Malay or other languages is an advantage.
- Proficiency with Microsoft Office including Excel, Word and Outlook.
- A target-driven attitude with flexibility to work any shift on any day of the week.
All application will be treated in strict confidence. The information provided will be used for recruitment purpose only. All information of unsuccessful applicants will be destroyed after retaining the data for 12 months.
For more information about us, please visit our website at http://www.starcruises.com/