Advance Resources Personnel Consultants Limited
Established in 1994, Advance Resources is one of the leading head hunters and recruitment agencies in Hong Kong and China. Our firm specializes in the financial services markets, particularly in advising and placements of mid-market segmentations for major investment and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology (IT), engineering, leading employers of major multinational conglomerates.
Our consultants are the reasons for our success. We employ experienced human resources director, previous industry specialist and investment banker, who are each experts in their respective markets. We understand an employer’s corporate culture and values and can offer professional and impartial advice to our candidates, as well as to provide the best match of candidates to our employers.
Quality Assurance Officer - (6 months Contract, Fresh Graduate Welcome)
jobsDB Ref. JHK100003004921319
Our client, a multinational banking in the world is looking for high caliber candidate to fill the following position.
- Review customer interaction of sales staff by listening to recorded sales calls
- Perform quality checking of customer interaction against established checklist
- Write report on sales staff performance, clearly pinpointing non-adherence to corporate standard, policy , procedures and suggest relevant remedial actions
- Associate Degree or above
- Good command of English and Chinese
- Good understanding of frontline operation of contact center of banks
- Details oriented, observant, analytical mind, good personal judgment
- At least 1.5 years’ experience in frontline or quality assurance filed of contact centre / banks
“Interested parties, please send full resume, expected salary and contact telephone number via APPLY button”
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