KOS International Limited is a specialist recruitment firm focus on serving leading multinational companies and striving local businesses in the Asia Pacific region.
Senior Digital & Customer Intelligence Manager - In-House
jobsDB Ref. JHK100003004781998
Employer Ref. BBBH5725
- Foster a data-driven culture and drive end-to-end customer thinking throughout the process and converting insights to value articulation and realization
- Collaborate with business leaders to develop actionable insights which help build and improve current database
- Drive meaningful and differentiated experiences for customers and deliver and set the strategy and direction for the analytics team
- Understand brand strategies and possess ability to communicate plans and growth targets to increase customer engagement
- Responsible for analyzing market trends and customer intelligence using a variety of analytical tooks
- Drive creation and own the monitoring of checkpoint management
- Manage consolidated reporting dashboard to track and monitor performance. Work closely with internal stakeholders and operations managers regarding communication of information.
- Lead in communicating range changes to assigned Customers / Channels and affected brands when needed
- Minimum 8 years of people management experience, and at least 6 years of overall work experience in analytics, business intelligence or related fields such as strategy consulting, operations, or digital field
- Bachelor degree in Finance, Statistic or related education
- Fun, high-energy personality. Great team player who works well in collaborative situations
- Ability to thrive within a matrix organization
- Experience in eCommerce, Retail or online/mobile platform will be a plus
- Excellent written and verbal communication (proficient in PowerPoint)
- Work experience with analytical tools
- Good command in English and Chinese
Click "Apply Now" to apply for this position or call Karen Cheng at +852 3180 4921 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.