Senior Manager / Call Center Manager (Banking / Insurance / Telecom Call center)
Six People Map
jobsDB ref: JHK100003005146696
Employer Ref. 6622
About the company
Our client is one of Hong Kong's listed company. They are looking for Call Center Manager to support the daily operation.
- Coach, mentor, and motivate the skilled customer service professionals in providing a consistent and high quality customer service.
- Coordinate recruitment and ensure the resources allocated are best utilized in meeting respective service level, KPIs and sales targets.
- Contribute to the creation and subsequently drive the implementation of career development plan within Customer Relationship Management.
- To foster sales/service culture and customer focused attitude within the Contact Centre.
- Partner with key stakeholders to plan, develop, implement and review as appropriate, policies, guidelines and procedures to ensure best practice within the Contact Centre.
- Communicate and provide ongoing regular updates to management on operational issues and impacts, opportunities for improvement and action plans to drive results and performance.
- 10+ years of Contact Centre management experience, with strong line management.
- Demonstrated track record in managing at least a 100-seat operation.
- Demonstrated ability to develop, implement and review policies and procedures for a service delivery environment.
- Proven leadership skills, with the ability to coach and mentor others.
- Leader in a sizable company
- 5-days working
- Performance bonus
- Medical insurance
- 16 days Annual Leave
- Stable working culture
- Excellent career development
- Work location: Tuen Mun
How to Apply?
If you are looking for career changes in supply chain, procurement, quality management and engineering functions, you may send resume to resume (at) sixpeoplemap.com , quoting Job Ref# 6622. You may also contact us at +852 2338 8727. Action now and share with you friends for referral rewards.
jobsDB will send your application for review directly to Six People Map
About Six People Map
- We recruit across different industries and functions, including Sales & Marketing, Retail Operations, Engineering, Supply Chain & Procurement, IT, Human Resources, Finance.
- We offer career opportunities at MNC, Fortune 500 and local companies.
- We share consultative advice to your career growth
- We provide recruitment solution for talents in your market
Get you the right job. Get you the right person.
Referral program is ON! - REFER your friend to share their resume with us, you will get gift vouchers that equal to value HK$4,000 for successful referral.
**Terms and conditions apply, please contact us for more detail.