Senior Sales Operations Officer
HKT Services Limited
jobsDB ref: JHK100003004831159
Employer Ref. CSR000744334-147
- To provide an effective communication with internal business partners on service quality commitment and operational support
- Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and escalated to Manager
- Maintain the corporate and benchmarking level of key service indices such as service level agreement, sales team satisfaction and team productivity;
- Monitor traffic patterns and deploy resources appropriately to meet order targets, including man power arrangement
- Ensure team members provide service with most up-to-date and accurate product, including conduct service and product briefings
- To undertake ad-hoc tasks as allocated by Manager
- HKCEE or HKDSE graduate or equivalent with at least 5 years related experience
- Initiative, open mind, result-oriented and able to work under pressure
- Positive thinker and good communication skill and exceptional customer service attitude, and ability to listen, analyze and find solutions
- Good knowledge of Mobile Products and service
- Good command of both spoken and written English and Chinese as well
Interested candidates please apply with full resume with present and expected salary to us by email firstname.lastname@example.org
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies, a copy of which will be provided immediately upon request.
jobsDB will send your application for review directly to HKT Services Limited
About HKT Services Limited
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
HKT-COMMERCIAL GROUP has a strong track record for Information and Communications Technologies (ICT) innovations serving the needs of commercial and wholesale organizations of different sizes and industries in Hong Kong, Mainland China and beyond. Its pioneering approach in providing "Next Generation ICT Solutions and Services" includes world-class carrier-grade cloud platforms, ultra high-speed fixed and mobile networks, award-winning industry-specific SME solutions, fixed-mobile integration, advanced cross-border capabilities and end-to-end systems integration in addressing customer needs to fuel their business growth. HKT-Commercial Group has a strong team of 8,000+ professionals in Hong Kong, Macau and China regions, contributing to various business functions including commercial sales and marketing, solutions consulting, product development & management, China commercial business, and contact center outsourcing services, etc.
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