Service Delivery Manager
RICOH HONG KONG LIMITED
jobsDB ref: JHK100003004914859
Employer Ref. JDB-SDM
Manage and control services team to support major Managed Service Delivery projects in establishment and/or transitional stages
Ensure the delivery strategy and directive alignment, to build a strong and sustainable Managed Services operations
Assesses client service needs and sets service direction and Service Level Agreements (SLAs) with suppliers
Define and measure internal and 3rd Party performance against SLA’s, OLA’s and KPI’s
Bachelor or above in Computer Science/ Information Technology/ Project Management or equivalent preferably with ITIL, Lean Six Sigma and/or PMP professional qualification
At least 8 years working experience in IT industry, of which minimum 3 years in service delivery / operational change management
In-depth working knowledge of service management standards with solid understanding in ITIL and project management methodology
Experience in managing the entire out-sourcing contract, able to manage changes to all service related formal agreement including Service Level Agreement, Operation Level Agreement and Key Performance Index
Mature, customer-focused,highly motivated, strong team player, have good negotiation skills and be able to communicate to clients in different levels including C-level
Exposure to global markets with ability to work in a fast-paced multi-culture and dynamic environment.
General knowledge of the information technology industry, IT tools, standards and operations and advanced knowledge with infrastructure services
Advanced knowledge of innovative information technology models and approaches to service and solution delivery with strong Multi-Vendor Managed Services experience definite an advantage
Excellent written and verbal communication skills in English and Cantonese, Mandarin is an advantage
We offer 5-day work, attractive remuneration and benefits package to the right candidate.
Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expected salary to the Human Resources and Administration Division, Ricoh Hong Kong Limited, by clicking "Apply Now"or by fax 2833 7891.
Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
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About RICOH HONG KONG LIMITED
21/F, One Kowloon,1 Wang Yuen Street, Kowloon Bay, Hong Kong
Ricoh Hong Kong Limited (RHK) is a leading information communications technology (ICT) provider specializing in document consultancy and IT services. The company is a subsidiary of Ricoh Company Ltd headquartered in Japan.
Established for 50 years, RHK provides professional consultancy, IT and document solutions to customers through a wide range of products including multifunction document systems, laser printers, projectors and unified communication systems. We are the No. 1 market leader in digital multifunction systems for 16 years in HK.
RHK is committed to create customer value by offering top quality professional services. This includes Managed Document Services, Production Printing, Document Process Outsourcing as well as Managed IT Services. Our aim is to help companies optimize resources, streamline business workflow and to improve office efficiency.
We are now inviting bright candidates to join our teams.