Atos is an international information technology services company with annual revenues of EUR 12 billion and 100,000 employees in 72 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.
It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos WorldGrid.
To cope with our growth, we are looking for high-calibre candidate to take up the following challenging role:
Service Delivery Manager
jobsDB Ref. JHK100003004914994
l Act as point of contact to interface with multiple stakeholders including our Client, internal service teams, system vendors on regular basis
l Maintain and monitor the service level requirement and standard performed by the service delivery team, handle client’s requirement and issues management
l Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
l Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client
l Bachelor Degree in Information Technology or equivalent discipline
l Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment
l Strong operational process management expertise in ITIL and or other operation frameworks
l Excellent leadership, able to priorities and manage multiple tasks and deliverables
l Thorough in planning, executing and follow through in work/project
l Customer focused and strives for high quality service & continuous improvement
We offer attractive remuneration and fringe benefits to the right candidate.
Interested parties please send a detailed resume, state your current and expected salary in MS WORD document to us.
(All personal data collected will be used for recruitment purpose only.)