Agilysys is the leading developer and marketer of end to end enterprise software solution to the hospitality/F&B industry. The company specializes in state-of-the art Point-of-Sales, Business Intelligence, Mobility & Wireless tablets, Procurement & Material Management and a comprehensive single image Property Management Suite that is designed to streamline operations, improve efficiency and enhance the overall guest experience. Agilysys serves Casinos, Resorts, Hotels, Restaurants, Food Service Venues, Stadiums and Cruise lines.
To cope with our expanding business in Asia, we are currently looking for high caliber candidates for the following vacancies in our Hong Kong office:
jobsDB Ref. JHK100003004780143
The successful candidate will be trained to become an expert on a number of software modules and be able to assist on implementation projects and customer support. This is a great chance for an energetic individual with strong motivation to break into the Hospitality IT sector.
- Work as a member of an installation team to provide business applications implementation services from requirement study, system configuration, user training to go-live support
- Handling of customer support hotline and emails by logging and tracking support issues; perform first level analysis and troubleshooting, and be able to prioritize and escalate critical support cases accordingly
- Test fixes and perform post-resolution follow ups
- Assist with internal and client documentation
- Bachelor degree holder with 1 – 2 years of relevant working experience
- Fresh university graduates in IT/Computer Science or Hospitality disciplines will also be considered
- Travel is required
- Good command of written and spoken English and Chinese
- A good team player with good communication and interpersonal skill
- Customer-focused, proactive and willing to work independently
If you are interested of the above positions, please send a cover letter and your curriculum vitae, by post or email, to :
Agilysys HK Limited
Suite 2705, 27/F
148 Electric Road
North Point, Hong Kong
Agilysys is an equal opportunity employer and our Mission Statement “We Grow our People to Grow our Business” has been consistent with our operating philosophy. As an employee of Agilysys, you shall be given every opportunity and space to grow your talent and enrich your career development.
Only shortlisted candidate will be considered.