Information Technology Support Officer

An Information Technology Support Officer is responsible for the maintenance and improvement of an organisation's computer systems. Typically, they troubleshoot and resolve technical issues, manage system backups and configure and install hardware and software. IT Support Officers often work within an organisation's IT department, offering assistance to end users, ensuring they can use the IT systems and equipment effectively. These professionals can work in a wide range of sectors where IT infrastructure exists, from education and finance, to retail and healthcare. Good communication skills are crucial as providing users with clear, simple instructions forms a major part of this role.