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Listed eight days ago

This is a Full time job

subClassification: Management & Support
classification: Call Centre & Customer Service
  • Oversee hotline sub-teams’ performance (productivity, quality & TAT) to meet KPI
  • Support Senior Manager to drive strategic business & operations efficiency
  • 10 years Customer Service Operations experience, with 5 years supervisory role
8d ago
Listed two days ago

This is a Full time job

subClassification: Business/Systems Analysts
classification: Information & Communication Technology
  • Bachelor/Master degree in Computer Science, IT, Data Analytics or equivalent
  • Minimum of 8 years’ relevant experience in system development life-cycle
  • Enable business teams to leverage data analytical tools and AI technologies
2d ago
Listed twenty days ago

This is a Full time job

subClassification: Management & Support
classification: Call Centre & Customer Service
  • Resolve complaint cases from customers and referred by regulators/sales channels
  • Identify service gaps through investigation and improve customer experience
  • 3-5 years experience in Customer Service Operations with supervisory role
20d ago
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