[超實用]辦公室電話英語懶人包

好多人其實明明英語程度唔錯,用英文傾偈同開會都冇問題,但一聽到電話入面嘅人講英文,就會即刻騰晒雞,唔知道開場白點講先最大方得體。

其實,電話對答同細個背乘數表一樣,只要記住啲公式,就可以揮灑自如。仲唔快啲將以下嘅懶人包print出嚟,貼喺電話隔離?

辦公室電話英語懶人包

接電話

Hello, ABC Company. May I help you? / How can I help?

找的人是自己 (Can I speak to Chris Wong please?)

Yes, speaking. / Yes, this is Chris. / Yes, this is Chris speaking. / That’s me. Can I help you?

找的人是別人 (Can I speak to Amy Cheung please?)

Certainly. Who shall I say is calling? / May I ask who’s calling?

Please hold and I’ll put you through. / I’ll just put you on hold for a moment. / Just a second, I’ll see if she’s in.

要找的人不在

I’m afraid Amy isn’t at her desk right now / is in a meeting / just stepped out of the office / is away this week / is unavailable at the moment / her line is busy.

Can I ask her to call you back? / Would you like me to take a message? / Would you mind calling back later?

Hold on for just a second so I can grab a pen and paper.

I will tell her you called. / I will pass that on to her. / I’ll make sure she gets your message.

(有急事) In that case, would you wait a moment? I’ll see if she could speak to you now.

打錯電話

I’m sorry, but there’s nobody here by this name. / What number did you dial? / I’m afraid you’ve got the wrong number.

聽不清楚對方的說話

I’m not sure what you mean. / Could you repeat that please? / I’m afraid the line is quite bad, could you speak a little more slowly please? / Sorry, but I didn’t catch that, would you mind spelling that for me please?

當真的無法溝通時

Hold the line, please. I’ll get someone to the phone.

I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?


打電話

Hello, this is Chris Wong from ABC Company.

May I speak to Becky Lee, please? / I’d like to speak to Becky Lee, please. / Could I talk to someone about XXX, please? / Could you please put me through to the XXX department?

說明來意

I am calling to/about… / I was wondering if you could help me with… / I’d like some information on…

要找的人不在

Do you have any idea when she will be back? / OK, I’ll call back later/tomorrow.

Would you mind taking a message? / When she comes back, can you have her call me at 1234 5678?


熟習咗呢啲短句之後,以後再接到外國人電話,就唔使咁驚青啦!

 

延伸閱讀:

商業英語email之結尾句

10個返工常用英文縮寫

正確請假Email/訊息寫法大全

 

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