Hello, ABC Company. May I help you? / How can I help?
找的人是自己 (Can I speak to Chris Wong please?)
Yes, speaking. / Yes, this is Chris. / Yes, this is Chris speaking. / That’s me. Can I help you?
找的人是別人 (Can I speak to Amy Cheung please?)
Certainly. Who shall I say is calling? / May I ask who’s calling?
Please hold and I’ll put you through. / I’ll just put you on hold for a moment. / Just a second, I’ll see if she’s in.
I’m afraid Amy isn’t at her desk right now / is in a meeting / just stepped out of the office / is away this week / is unavailable at the moment / her line is busy.
Can I ask her to call you back? / Would you like me to take a message? / Would you mind calling back later?
Hold on for just a second so I can grab a pen and paper.
I will tell her you called. / I will pass that on to her. / I’ll make sure she gets your message.
(有急事) In that case, would you wait a moment? I’ll see if she could speak to you now.
I’m sorry, but there’s nobody here by this name. / What number did you dial? / I’m afraid you’ve got the wrong number.
I’m not sure what you mean. / Could you repeat that please? / I’m afraid the line is quite bad, could you speak a little more slowly please? / Sorry, but I didn’t catch that, would you mind spelling that for me please?
Hold the line, please. I’ll get someone to the phone.
I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
Hello, this is Chris Wong from ABC Company.
May I speak to Becky Lee, please? / I’d like to speak to Becky Lee, please. / Could I talk to someone about XXX, please? / Could you please put me through to the XXX department?
I am calling to/about… / I was wondering if you could help me with… / I’d like some information on…
Do you have any idea when she will be back? / OK, I’ll call back later/tomorrow.
Would you mind taking a message? / When she comes back, can you have her call me at 1234 5678?