餐廳侍應CV / Profile終極懶人包

Courteous and service-oriented waitress with 2 years’ firsthand experience in high volume and fast paced café environment. A dependable team player who brings excellent interpersonal skills, professional etiquette, and passion to ensure customer satisfaction to your company.

Highly accomplished and professional Head Server with six years’ serving experience and specialised in fine dining Japanese cuisine and alcohol. Good understanding of standard operating procedures of restaurants with a track record of training and supervising 50+ new hires and regular wait staff. Heavily focused on customer service and relations in order to maximise revenue and customer satisfaction.

• 5 years of experience in food preparation and service, with 2 years in fine dining establishment
• Proven track record of exhibiting exceptional customer service during high-volumn operations
• Ability to memorise entire menu and ingredients, and explain food preparation to customers
• Certificate in Food Handling and Safety from XXX Association

Worked in a supervisory position, created work schedule for a staff of 10 and prepared reports at the end of shift on staff control, food control and sales.

Assisted manager in making plans and setting up for banquets for wedding, corporate events and parties.

Assisted in payroll duties of full-time and part-time staff.

Supervised and coordinated with catering staff to serve up to 150 customers across 30 tables at once.

Trained and supported new employees on serving techniques and procedures to uphold the standard of service, quality, sanitation and safety according to company policies.

Took responsibility for complaints from customers as well as co-workers.

Greeted and welcomed guests to a 100+ seat restaurant in a courteous and professional manner.

Multi-tasked by escorting customers to their tables and ensuring they are settled comfortably, while continuously assisting already seated customers.

Presented the menus and answered queries about it, and recommended daily specials.

Memorised entire menu and ingredients, and explained food preparation to customers.

Provided details on the cocktails and spirits menu, and gave recommendations to complement patrons’ meals.

Took orders, assembled accurate plating, served meals, set and cleared tables, and handled currency and credit transactions quickly and accurately.

Took and entered orders into a tablet for transmittal to kitchen staff.

Performed cash and credit transactions using a POS system.

Aided customers with any needs and resolved complaints promptly and professionally.

Took and confirmed reservations over phone and through the online reservation system, maintaining availability to ensure that no over-booking occurred.

Ensured cleanliness of the dining area, preparation station, counters and some parts of the kitchen.

Experienced in setting up events/parties and providing special services for customers.

Experienced in preparing salad and other appetisers, brewing coffee, and mixing drinks.

Maintained and restocked inventory of supplies, and kept the stock room clean and organised.

Closed out registers and prepared cashier report.

Enhanced positive feedback by 20% by training staff in high quality guest service etiquette.

Leveraged promotion strategies to upsell the customer on daily specials and signature dishes, resulting in increased sales by 30%.

Selected by manager to help training 5 new waiters on guest service, safety procedures, proper food handling and restaurant protocols.

Ranked as “Best Waitress of the Month” (out of 50) in August and December 2016 in recognition of job performance and customer service.

想搵酒店及餐飲業好工？想知唔同職位可以搵幾多？即刻上「Hospitality/F&B Frontline 前線酒店及餐飲業專頁」睇睇！