Email etiquette 101: The anatomy of a rude email

FacebookWhatsAppTelegramEmailCopy Link

Email etiquette 101 The anatomy of a rude email

Communication technology has come a long way from its humble days of smoke signals and homing pigeons. The internet completely transformed the way the world exchanged information, paving the way for email and subsequent messaging platforms such as Google Hangouts, Skype, Slack, to WhatsApp, Facebook Messenger, Instagram Direct Messaging and more – the list goes on and on. 

As long as one is connected to the internet, there’s a way to communicate with the outside world. But despite the countless new and improved messaging apps and platforms that keep popping up on the grid, nothing beats email as the go-to communication tool for most people, particularly for work. 

According to recent statistics published by EmailMonks, ‘86% of professionals prefer to use email when communicating for business purposes. Amongst the enlightening statistics highlighted by the report, the following stood out as the most relevant and insightful for businesses: 

  • ‘In 2017, the total number of business and consumer emails sent and received per day reached 269 billion and is expected to continue to grow at an average annual rate of 4.4% over the next four years, reaching 319.6 billion by the end of 2021.’(Radicati Group) 
  • ‘In 2017, global email users amounted to 3.7 billion users. This figure is set to grow to 4.1 billion users in 2021.’ (Statista)
var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() { googletag.defineSlot(‘/21702373716/HK_Campus’, [‘fluid’], ‘div-gpt-ad-1551858759625-0’).addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.enableServices(); });
googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1551858759625-0’); });

Given how fundamental emails are in our daily lives for both personal use and work purposes, having good email etiquette and skills is imperative for harnessing and building strong relationships. Written communication requires a degree of tact, as we are limited to the written word, without facial expressions and body language to set the tone and add context to the topic.   

Are your emails coming across as insensitive or rude in any way? Here’s an example of what one would call a “rude email”. 

Email etiquette 101 The anatomy of a rude email-infographic

Email etiquette is just as important as cultural etiquette, and could be considered even more damaging, considering how dependent we are on email communication in our daily lives. It is therefore essential that we develop good email skills and practice professional email etiquette to ensure we don’t offend or jeopardise important relationships. 

Do you have any personal insights to share, with regard to email etiquette? Share your experience with us in the comments section below. 

地盤工作,常被視為污糟、粗魯。但遊走於地盤和裝修工場的藝術漆工人穎深並不認同:「不能用工種去看人的高低,是看品格的嘛!」紮起馬尾的她一身乾爽,只有冰袖和卡其綠長褲沾了零星油漆,反倒像褲子本身的設計。人人避走的地盤工作,是她的dream jo...
進入面試階段,感到競爭壓力是必然的事,但絕不可以被壓力擊倒,反而要遇強愈強,想想怎樣能加強自己在面試中的表現,用盡一切方法表現自己的技能,務求讓潛能都浮晒上面,讓對方知道你是出任這職缺的不二人選!打造最強面試表現,你要…… 1. 在起跑線上...


Scroll to Top

Processing, please wait…