Communication technology has come a long way from its humble days of smoke signals and homing pigeons. The internet completely transformed the way the world exchanged information, paving the way for email and subsequent messaging platforms such as Google Hangouts, Skype, Slack, to WhatsApp, Facebook Messenger, Instagram Direct Messaging and more – the list goes on and on.
As long as one is connected to the internet, there’s a way to communicate with the outside world. But despite the countless new and improved messaging apps and platforms that keep popping up on the grid, nothing beats email as the go-to communication tool for most people, particularly for work.
According to recent statistics published by EmailMonks, ‘86% of professionals prefer to use email when communicating for business purposes.’ Amongst the enlightening statistics highlighted by the report, the following stood out as the most relevant and insightful for businesses:
- ‘In 2017, the total number of business and consumer emails sent and received per day reached 269 billion and is expected to continue to grow at an average annual rate of 4.4% over the next four years, reaching 319.6 billion by the end of 2021.’(Radicati Group)
- ‘In 2017, global email users amounted to 3.7 billion users. This figure is set to grow to 4.1 billion users in 2021.’ (Statista)
Given how fundamental emails are in our daily lives for both personal use and work purposes, having good email etiquette and skills is imperative for harnessing and building strong relationships. Written communication requires a degree of tact, as we are limited to the written word, without facial expressions and body language to set the tone and add context to the topic.
Are your emails coming across as insensitive or rude in any way? Here’s an example of what one would call a “rude email”.
Email etiquette is just as important as cultural etiquette, and could be considered even more damaging, considering how dependent we are on email communication in our daily lives. It is therefore essential that we develop good email skills and practice professional email etiquette to ensure we don’t offend or jeopardise important relationships.
Do you have any personal insights to share, with regard to email etiquette? Share your experience with us in the comments section below.