Ethics, CSR and organization culture are important training topics for employees, according to a survey conducted by Hong Kong Institute of Human Resource Management (HKIHRM).
Francis Mok, Vice-President and Chairperson of the Training and Development Committee, HKIHRM, comments, “Such training helps clarify the roles of staff at different levels in upholding ethics at work, and maintaining an accountable and socially responsible workforce is vital to the maintenance of public trust and a positive image.”
For employees at officer level or below, product knowledge, customer service and new employee orientation are rated in the survey as the most important training topics. Mok says it is because delivering high-quality service standards and meeting the diversified needs of customers are very important nowadays.
The survey has found that more than 80% of corporations have a training budget for 2009 representing an average of 3.3% of the total annual base pay. The figure is 0.3 percentage points higher than that recorded in last year’s survey and is the highest since 2004.
Job sectors allocating a higher budget include wholesale, import / export, trading and distribution (7.0%), financial services / banking / insurance (4.5%), and construction / property development / real estate (3.2%).
It is reported that the average number of training hours provided to employees per annum was 20.6 hours, and 34% of corporations provided more than 20 training hours on average to staff per annum. Job sectors providing more training hours include manufacturing (30.8 hours), wholesale, import / export, trading and distribution (21.8 hours), and community / social / personal services (20.8 hours).
HKIHRM comments that corporations need to invest in staff training during economic downturn in order to prepare for economic recovery in the future. Mok advises corporations to retain top talent by implementing employee motivation and engagement policies in order to execute long-term business strategies.