Resume & CV Writing Tips and Sample Telesales (Telemarketing)

Position Summary – Telesales (Telemarketing)

Telesales and Telemarketing Executives are often responsible for contacting businesses and individuals through telephone to promote and sell company’s products and services. They collect customer information, verify details and organize site visits and consultations. Their role involves conducting market research to find contact details of prospective clients; explaining products and services to potential customers; developing and modifying scripted sales pitch as per customer requirements; recording and updating customer information in database including contact details and customer feedback on products and services; scheduling appointments for sales staff to meet potential customers; attending telephone enquiries from customers and contacting them for follow-up on earlier conversations.

Telesales/ Telemarketing professionals need to be confident over the phone with excellent communication skills and telephone mannerism as they are often required to generate new business by cold calling prospective customers. They also require self-motivation, strength and resilience to accept and handle the pressure of failure and move on to connecting with and convince potential clients through their engaging and persuasive attitude.

Telesales Executives grow to be Telesales Supervisors/ Managers/ or Head of Telesales and so on. In a senior role, telesales professionals are generally required to manage a telesales team to achieve sales targets including recruiting and training team members, monitoring team performance, putting systems and strategies in place to make the team successful and accomplish assigned targets, handling escalated complaints from clients, preparing scripts for sales pitch, and monitoring calls to ensure quality service and the like.

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Tips To Write CV For The Position

Below are some tips for writing a CV of Tele-sales (Telemarketing)

Career Summary/ Objective

• Use this introductory paragraph as an opportunity to convince the recruiter about the relevance of your profile at a quick glance. Include your career highlights, education, specific skills and achievements in alignment with the requirements of each listed role. Incorporate appropriate key words from the job description and share 1 or 2 numeric achievements, if possible.

Example:

Emphasize on essential points in Work Experience

• Draw attention towards your ability to communicate clearly in a professional manner, expertise in relationship building, and closing deals over the phone along with your knowledge of sales and marketing techniques.
• Share relevant work experience in sales, marketing, promotions, or telemarketing either in B2B or B2C sales such as generating leads and new business; conducting market research and surveys to gather information and collect customer feedback; building, managing, and reporting sales pipeline; recruiting and training team members; answering customer enquiries and resolving issues; maintaining and updating customer database etc. Share quantitative information wherever applicable to support your statements. For example- Researched contact details and connected with approximately 500 prospective clients every week through cold calling and successfully closed about 75% deals within a month.
• Customize your CV in accordance with the requirements for each position to which you are applying by using suitable key words from the job description and prioritizing most relevant information. Keep your CV short, concise, and crisp by sharing only relevant details, and avoid repetition.
• Skim through your CV a few times and, if possible, get someone else to proofread it for you to eliminate errors. Select a professional template and format for your CV and use clear font to make it quicker and easier to read and understand.

Example:

▪ How to answer the most common job interview questions?

▪ How to write a Resume Summary (Sample included)?

Key Skills

• Effective Communication skills, persuasiveness, adaptability, initiative, tenacious, resilience, negotiation skills, ability to work under pressure and meet targets, energy, self-motivation, proactiveness with the ability to think outside the box, positive attitude, problem solving skills, flexibility, accuracy, and Patient with the ability to handle customer rejection are some of the important key skills.

Software and Other Technical Skills

• Working knowledge of relevant computer programs such as MS Office suite and CRM software in addition to telephone systems would be valuable.

Example:

Education

• Secondary Education/ HKDSE/ HKCEE or above is generally required by most employers.

Example:

CV Sample for Telesales (Telemarketing):

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