Jobsdb awarded for customer service excellence

Representing the JobsDB Customer Support team, Cherry Chau receives the Mystery Caller Assessment Award.

As the most commonly used recruitment media in Hong Kong*, JobsDB was the recipient of the Bronze Award in the 2014 Mystery Caller Assessment Award (Commerce and Utilities category). We are deeply honoured to receive this award – a true testament to our commitment for continuous pursuit of service excellence. Joining JobsDB on the winners list in the same category are renowned enterprises including Autotoll Limited, CLP Power Hong Kong Limited, Hong Kong Broadband Network Limited, The Hong Kong Jockey Club, etc.

Presented by Hong Kong Call Centre Association and Hong Kong Quality Assurance Agency, the award recognises customer service personnel for their professional service. Participating companies are assessed over 6 consecutive months based on stringent criteria such as efficiency in call handling, attentiveness, attitude, greetings and overall performance.

Tempting as it is to pride ourselves on this recognition, we do not see this as an excuse to slow down. In the days ahead, we will continue to provide caring and quality services for our employers and job seekers.

*Nielsen Telebus Survey 2007-2014

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