Getting Started
Email verification is the first step to making your JobsDB account access more secure. The benefits of email verification include:
- The ability to securely authorize email and password changes
- Easy and secure recovery of forgotten passwords
After completing the online registration form, a confirmation request will be sent to your registered email address. Below is an example of the email verification that you will receive. Just click the “Confirm email” button to verify your email address.
Yes, you can continue to create, buy packages and post Job Ads when your newly registered JobsDB account is under verification.
Note: You will only be able to view the candidates applied to your Job Ad once your JobsDB account is verified.
Kindly refer to the list below for documents and contact information required for your account verification. Upon your account registration, we will contact you within 2 working days to collect the documents.
Required documents (whichever applicable):
- Business Registration Certificate
- Tax exemption letter issued by Inland Revenue Dept
- Certificate of a society issued by the Hong Kong Police
- Certificate of a school issued by the Education Bureau
- Building Management Ordinance for the Incorporation of Owners
- Overseas business registration proof
Required contact information:
- Name
- Telephone number
- Position title
- Email address
Upon submission of all your valid documents and contact information, it will take no more than 2 working days for your account to be verified and we will notify you via email.
Was this helpful?
Loading...Job Ad Posting
You can upload up to 10 company logos and 10 banners in your account. To upload more than 1 company logo or 1 banner, kindly email us at [email protected]. We will get back to you within 1 working day.
Once the logo or banner is uploaded, you will be able to see it in your Job Ad Preview page.
Yes. You can edit or change your Job Ad position title within 5 days from the original posting date.
E.g. A Job Ad posted on 1st Feb, the position title can still be changed on 2nd, 3nd, 4th and 5th Feb. It can’t be changed from 6th Feb onwards.
Yes. You can edit or change the job function set for your Job Ad within 5 days from the original posting date.
E.g. A Job Ad posted on 1st Feb, the job function can still be changed on 2nd, 3nd, 4th and 5th Feb. It can’t be changed from 6th Feb onwards.
Was this helpful?
Loading...Manage your candidates
You can tag these candidate applications with your preferred label, e.g. KIV (Keep In View), so you can search for them easily in Recruitment Centre later. See steps below on how you can add and tag the label.
Step 1: From Recruitment Centre dashboard, click Candidates at the top menu bar to access candidate listing page.
Step 2: Choose the candidate you’ve viewed and wish to keep for future reference, for example Candidate #1 from Company A.
Step 3: Tick the box next to the candidate name, then click Add label.
Step 4: Click “KIV (KEEP IN VIEW)” from the label options. You can create and add a new label here if you don’t have one.
Step 5: Candidate #1 is now successfully labelled as “KIV (KEEP IN VIEW)”.
Step 6: In the future, you can just use the label filter to search for candidate(s) that you’ve labelled as KIV.
| Action | What candidates will see for their application status | Email notification to candidates |
|---|---|---|
| RECEIVED | Received | Candidates will receive email notification that their application was successfully submitted. |
| VIEWED | Viewed | Candidates will receive email notification that employer has viewed their application. |
| SHORTLIST | Shortlisted | Candidates will receive email notification that they have been shortlisted. However, the employer will only contact them if all their requirements are met. |
| NOT SUITABLE | Not Suitable | Candidates will receive email notification that their application was not suitable. |
You can improve your ability to attract quality candidates with this 1 tip here.
Was this helpful?
Loading...Talent Search
You can choose either to buy the complete candidate profile or invite the candidate to apply by sending your Job Ad.
You can only invite the candidate to apply by sending your Job Ad.
Was this helpful?
Loading...Purchase & Billing
To make payment using a credit card, follow the steps below:
- Select Pay by credit card
- Fill in your credit card information such as card number, name on card, expiration date, and card verification code (CVC).
- Once done, Click on Pay now
Yes. Payment can be made by HSBC / Hang Seng Internet Banking (Hong Kong)
- Category (類別) : Others (其他)
- Merchant (商户) : JOBSDB HK LTD
- Bill Type (賬單類別) : 01 Job Ad Posting (01招聘廣告)
- Bill Payee Account No. (with Merchant) (賬單戶口號碼) : 13-Digit Payment reference
Note: Once the transaction is successful, please email the receipt to [email protected].
- Account Name: Jobs DB Hong Kong Limited
- Bank Name: The Hong Kong and Shanghai Banking Corporation
- Account No.: 500-330253-002
- Remarks or Message to Beneficiary: 13-Digit Payment Reference
Note: Once the transaction is successful, please email the receipt to [email protected].
Yes. Payment can be made via ATM operated by HSBC or Hang Seng Bank.
The maximum cash payment per transaction is HK$ 5,000.
- Category (類別) : Others
- Bill type (賬單類別) : 01
- Merchant (商户) : JOBSDB HK LTD
- Bill Account No. (賬單號碼) : 13-Digit Payment Reference
Note: Once the transaction is successful, please email the receipt to [email protected].
- Write cross check payable to Jobs DB Hong Kong Limited
- Mailing Address: P.O. Box 10752, General Post Office, Hong Kong
Note: Post-dated cheques are not accepted. Kindly attach your cheque to the Payment Advice (with barcode) and send it to us.
Yes. There are total 6 payment method that you can choose and they are:
- Internet banking
- Mobile banking
- Bank transfer
- Cash payment at 7-Eleven
- ATM
- Cheque
Kindly click here to follow the following step-by-step guides respectively.
To edit your billing details, you may follow the following step-by-step guides here.
In the event this happens, please contact our Customer Service Team and provide your company name for further verification.
No. The package will be activated once the transaction is successful.
We recommend that you buy the package when you are hiring.
Was this helpful?
Loading...Account Settings
As part of our continuous effort to improve the JobsDB platform, we are asking all our users to verify their email addresses.
Email verification is the first step to making your JobsDB account more secure. The benefits of email verification include:
- The ability to securely authorize email and password changes
- Easy and secure recovery of forgotten passwords
To verify your email address, simply click the “Confirm email” button and follow the instructions in the email. Should you need additional assistance, please contact our Customer Care team.
As part of our continuous effort to improve the JobsDB platform, we are asking all our users to verify their email addresses.
Please check your inbox for a verification email. If you do not see the email in your inbox, please check the email in your promotions and junk folders.
You can also choose to:
- Resend a new verification email
- Update and change your email login
If you are still unable to perform the email confirmation, please contact our Customer Care team.
Step 1: Visit https://rms.jobsdb.com/HK/en/empvisitor/rms?forgetpassword=1.
Step 2: Enter your JobsDB Recruitment Centre email address or username. Kindly make sure it is the one you used to sign up for JobsDB account and click OK. We will send you an email with a link to reset your password.
Step 3: Check your email inbox for a new email from jobsDB.com. If you do not find the email in your inbox, please check your junk or spam mail folder.
Step 4: In the password reset email, click the password reset link.
Step 5: Enter your new password, then click Update.
Step 6: Once your password is successfully reset, you will be redirected to your Recruitment Centre dashboard immediately.
If you do not find the email in your inbox, please check your junk or spam email folder.
Still not there? It means there’s likely a mistake in your email address or username provided. It could be a typo or the wrong email address or username. Double check that it is the same email you used to sign up for your JobsDB account.
Please visit https://rms.jobsdb.com/HK/en/empvisitor/rms?forgetpassword=1 to submit another request for password reset. Due to security reasons, kindly be informed that the password reset link is only valid for 24 hours upon your request to reset your user password.
Please contact our Customer Support Team to reset your user password and username/email.
Kindly email us at [email protected] with the new company contact information/details you wish to update along with supporting documents as shown below. We will revert to you in 1 working day.
Company contact information (whichever applicable):
- New contact person name:
- New telephone number:
- New company address:
- New registered email address (to receive important JobsDB notice and reminder):
- New company website (web address that display in your Job Ad):
- New company industry (company job nature that display in your Job Ad):
Required supporting documents:
- Business registration
- Removal notice
- Any other proof for the changes
Kindly email us at [email protected] with your updated Business Registration (BR) copy with Certificate of Change of Name (CR). We will revert to you within 1 working day.
Please try to clear your browser cookies and caches by following the guidelines below according to your browser.
In Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Internet Explorer Support,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
In Edge,
https://support.microsoft.com/en-us/help/4027947/windows-delete-cookies
If the problem persists, kindly screenshot the error page and email it to us at [email protected]. We will get back to you as soon as possible.
Step 1: Log in to your JobsDB Recruitment Centre.
Step 2: From your Recruitment Centre dashboard, click on Account Settings, then click on Profile.
Step 3: You can choose to receive the latest promotional emails and newsletters from JobsDB by selecting Yes. If you’d like to stop receiving such emails, select No.
Note: The above only applies to promotional emails and newsletters. You will still receive mandatory automated emails related to invoicing, package activation, expiry reminders, etc.
Step 4: Click on Save changes.
We recommend opting-in to both promotional emails and newsletters as this will give access to:
- Current promotions or exclusive offer
- Latest employment insights
- New product launches and research reports
Was this helpful?
Loading...Technical Issues
Follow steps below to clear your cache/cookies/browsing history from your browser.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
Follow steps below to disable all ad-blocker plugins, add-ons, or extensions within your browser.
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples are listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples are listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable any extension that have block features. Examples are listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
Step 1: Please try using different browser to access to Recruitment Centre.
Step 2: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Step 3: Reopen a new tab or window to view applications.
Step 4: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
If you’re experiencing this issue, you may login to your Recruitment Centre directly via https://rms.jobsdb.com/HK/en/empvisitor/rms
If the problem persists, kindly contact out Customer Care Team for further assistance.
Sample error:
This problem may be a result of your account is a sub-account, which means that you do not have the rights to do online purchasing.
If your account is the main account, and the ‘Purchase’ and ’Billing’ tab is missing, kindly proceed to contact our Customer Support team to configurate your account.
Sample error:
Step 1: Please try clearing the cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome,
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 2: Reopen a new tab or window to access your Recruitment Centre and check if the information appear.
Step 3: If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
Step 1: Please try saving or posting your Job Ad using a different browser.
Step 2: Clear your cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Step 4: Reopen a new tab or window to save or post the Job Ad(s).
Step 5: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
Sample error:
This problem may be caused by low resolution on your device. You will need to zoom out or increase your screen’s resolution by pressing Ctrl and the minus (-) key from keyboard. Repeat this until the “Confirm” button becomes visible.
If the problem persists, kindly contact out Customer Care Team for further assistance.
If you’re unable to move to the next page, kindly check the following:
- Did the Sensitive/Discrimination message pop-up (if you have received this pop-up, you may refer to our guide here on how to resolve this issue)
- If there is missing mandatory field (if there is missing mandatory field, it will be highlighted in red asterisk)
If the problem persists, kindly contact out Customer Care Team for further assistance.
If your coin is available but you’re unable to post ad, kindly check the following:
- If there is any error message highlighted
- If there is missing mandatory field (if there is missing mandatory field, it will be highlighted in Red asterisk)
- If the phone number has unrecognized characters (if yes, remove “+” sign)
- If the credit is not expired
If the problem persists, kindly contact out Customer Care Team for further assistance.
I am unable to view the application after I’ve logged in to my Recruitment Centre, what should I do?
Sample error:
Step 1: Please try viewing the application using a different browser.
Step 2: Clear your cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox, https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer, https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari, https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Step 4: Reopen a new tab or window to view the applications folder.
Step 5: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
This problem may be a result of expired authentication credentials upon clicking on ‘Retrieve Resume’. This usually happens after being idle for some times and after logging in.
Kindly re-login to your Recruitment Centre to retrieve resume.
Note: Remember to write down the Search criteria before clicking ‘Retrieve Resume’ so that your effort in searching for candidates are not wasted/gone after being logged out.
If the problem persists, kindly contact out Customer Care Team for further assistance.
This problem may be a result of the removal of a file. This usually happens after the candidate remove the uploaded resume file from their profile.
Step 1: Please try login to your Recruitment Centre using a different browser to load the applications list.
Step 2: Clear the cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable any extension that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Step 4: Reopen a new tab or window to save or post the Job Ads.
Step 5: If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
This problem may be caused by the application is blocked on your computer or laptop.
Kindly reach out to your company technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
You can improve your ability to attract quality candidates with this 1 tip here.
Was this helpful?
Loading...