Frequently Asked Questions


Getting Started

Yes, you can continue to create, buy packages and post Job Ads when your newly registered JobsDB account is under verification.

Note: You will only be able to view the candidates applied to your Job Ad once your JobsDB account is verified.

get-started-faq-faq1

Kindly refer to the list below for documents and contact information required for your account verification. Upon your account registration, we will contact you within 2 working days to collect the documents.

Required documents (whichever applicable):

  1. Business Registration Certificate
  2. Tax exemption letter issued by Inland Revenue Dept
  3. Certificate of a society issued by the Hong Kong Police
  4. Certificate of a school issued by the Education Bureau
  5. Building Management Ordinance for the Incorporation of Owners
  6. Overseas business registration proof

Required contact information:

  1. Name
  2. Telephone number
  3. Position title
  4. Email address

Upon submission of all your valid documents and contact information, it will take no more than 2 working days for your account to be verified and we will notify you via email.

Was this helpful?

Vote DownVote Up
Loading...

Job Ad Posting

You can upload up to 10 company logos and 10 banners in your account. To upload more than 1 company logo or 1 banner, kindly email us at [email protected]. We will get back to you within 1 working day.

Once the logo or banner is uploaded, you will be able to see it in your Job Ad Preview page.

job-ad-posting-faq-q1-a

Yes. You can edit or change your Job Ad position title within 5 days from the original posting date.

E.g. A Job Ad posted on 1st Feb, the position title can still be changed on 2nd, 3nd, 4th and 5th Feb. It can’t be changed from 6th Feb onwards.

job-ad-posting-faq-q2

Yes. You can edit or change the job function set for your Job Ad within 5 days from the original posting date.

E.g. A Job Ad posted on 1st Feb, the job function can still be changed on 2nd, 3nd, 4th and 5th Feb. It can’t be changed from 6th Feb onwards.

job-ad-posting-faq-q3

Was this helpful?

Vote DownVote Up
Loading...

Manage your candidates

You can tag these candidate applications with your preferred label, e.g. KIV (Keep In View), so you can search for them easily in Recruitment Centre later. See steps below on how you can add and tag the label.

Step 1: From Recruitment Centre dashboard, click Candidates at the top menu bar to access candidate listing page.

Step 2: Choose the candidate you’ve viewed and wish to keep for future reference, for example Candidate #1 from Company A.

manage-candidate-faq-faq1-step2

Step 3: Tick the box next to the candidate name, then click Add label.

manage-candidate-faq-faq1-step3

Step 4: Click “KIV (KEEP IN VIEW)” from the label options. You can create and add a new label here if you don’t have one.

manage-candidate-faq-faq1-step4

Step 5: Candidate #1 is now successfully labelled as “KIV (KEEP IN VIEW)”.

manage-candidate-faq-faq1-step5

Step 6: In the future, you can just use the label filter to search for candidate(s) that you’ve labelled as KIV.

manage-candidate-faq-faq1-step6

Was this helpful?

Vote DownVote Up
Loading...

Talent Search

Was this helpful?

Vote DownVote Up
Loading...

Account Settings

Was this helpful?

Vote DownVote Up
Loading...

Technical Issues

Follow steps below to clear your cache/cookies/browsing history from your browser.

In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history

In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac

If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Follow steps below to disable all ad-blocker plugins, add-ons, or extensions within your browser.

Google Chrome:

  • Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
  • Select “More tools”.
  • Select “Extensions” to open the list of Extensions.
  • Disable any extension that have block features. Examples are listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Mozilla Firefox:

  • Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
  • Select “Add-ons”.
  • Select “Extensions” to open the list of Extensions.
  • Disable any extension that have block features. Examples are listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Internet Explorer:

  • Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
  • Select “Manage add-ons”.
  • Under “Show”, select “All add-ons”.
  • Disable any extension that have block features. Examples are listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Step 1: Please try using different browser to access to Recruitment Centre.

Step 2: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:

Google Chrome:

  • Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
  • Select “More tools”.
  • Select “Extensions” to open the list of Extensions.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Mozilla Firefox:

  • Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
  • Select “Add-ons”.
  • Select “Extensions” to open the list of Extensions.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Internet Explorer:

  • Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
  • Select “Manage add-ons”.
  • Under “Show”, select “All add-ons”.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Step 3: Reopen a new tab or window to view applications.

Step 4: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

If you’re experiencing this issue, you may login to your Recruitment Centre directly via https://rms.jobsdb.com/HK/en/empvisitor/rms

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Sample error:

technical-issues-faq-13

This problem may be a result of your account is a sub-account, which means that you do not have the rights to do online purchasing.

If your account is the main account, and the ‘Purchase’ and ’Billing’ tab is missing, kindly proceed to contact our Customer Support team to configurate your account.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Sample error:

technical-issues-faq-14

Step 1: Please try clearing the cache/cookies/browsing history.

Follow the steps to clear cache/cookies/browsing history.

In Google Chrome,
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

In Mozilla Firefox, 
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history

In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac

Step 2: Reopen a new tab or window to access your Recruitment Centre and check if the information appear.

Step 3: If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Step 1: Please try saving or posting your Job Ad using a different browser.

Step 2: Clear your cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.

In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history

In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac

Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:

Google Chrome:

  • Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
  • Select “More tools”.
  • Select “Extensions” to open the list of Extensions.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Mozilla Firefox:

  • Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
  • Select “Add-ons”.
  • Select “Extensions” to open the list of Extensions.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Internet Explorer:

  • Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
  • Select “Manage add-ons”.
  • Under “Show”, select “All add-ons”.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Step 4: Reopen a new tab or window to save or post the Job Ad(s).

Step 5: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Sample error:

technical-issues-faq-3

This problem may be caused by low resolution on your device. You will need to zoom out or increase your screen’s resolution by pressing Ctrl and the minus (-) key from keyboard. Repeat this until the “Confirm” button becomes visible.

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

If you’re unable to move to the next page, kindly check the following:

  • Did the Sensitive/Discrimination message pop-up (if you have received this pop-up, you may refer to our guide here on how to resolve this issue)
  • If there is missing mandatory field (if there is missing mandatory field, it will be highlighted in red asterisk)

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

If your coin is available but you’re unable to post ad, kindly check the following:

  • If there is any error message highlighted 
  • If there is missing mandatory field (if there is missing mandatory field, it will be highlighted in Red asterisk
  • If the phone number has unrecognized characters (if yes, remove “+” sign)
  • If the credit is not expired

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Sample error:

technical-issues-faq-1

Step 1: Please try viewing the application using a different browser.

Step 2: Clear your cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.

In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

In Mozilla Firefox, https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

In Internet Explorer, https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history

In Safari, https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac

Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:

Google Chrome:

  • Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
  • Select “More tools”.
  • Select “Extensions” to open the list of Extensions.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Mozilla Firefox:

  • Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
  • Select “Add-ons”.
  • Select “Extensions” to open the list of Extensions.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Internet Explorer:

  • Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
  • Select “Manage add-ons”.
  • Under “Show”, select “All add-ons”.
  • Disable extensions that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Step 4: Reopen a new tab or window to view the applications folder.

Step 5: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

This problem may be a result of expired authentication credentials upon clicking on ‘Retrieve Resume’. This usually happens after being idle for some times and after logging in. 

Kindly re-login to your Recruitment Centre to retrieve resume.

Note: Remember to write down the Search criteria before clicking ‘Retrieve Resume’ so that your effort in searching for candidates are not wasted/gone after being logged out. 

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

This problem may be a result of the removal of a file. This usually happens after the candidate remove the uploaded resume file from their profile.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Step 1: Please try login to your Recruitment Centre using a different browser to load the applications list.

Step 2: Clear the cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.

In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history

In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac

Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:

Google Chrome:

  • Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
  • Select “More tools”.
  • Select “Extensions” to open the list of Extensions.
  • Disable any extension that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Mozilla Firefox:

  • Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
  • Select “Add-ons”.
  • Select “Extensions” to open the list of Extensions.
  • Disable any extension that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Internet Explorer:

  • Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
  • Select “Manage add-ons”.
  • Under “Show”, select “All add-ons”.
  • Disable any extension that have block features. Examples as listed below.
    • Adblock Plus – free adblocker
    • AdBlock
    • uBlock Origin

Step 4: Reopen a new tab or window to save or post the Job Ads.

Step 5: If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

This problem may be caused by the application is blocked on your computer or laptop.

Kindly reach out to your company technical team to check the security software updates and computer setting restrictions.

If the problem persists, kindly contact out Customer Care Team for further assistance.

Need help?

Office hours: Mon – Fri, 9am – 6pm

Was this helpful?

Vote DownVote Up
Loading...