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客戶主任 Customer Officer, Tap & Go Hotline (CRM7/201911/CSOTGBG/PC)HKT
客戶主任 Customer Officer, Tap & Go Hotline (CRM7/201911/CSOTGBG/PC)HKT

Job Highlights

  • Handle customer telephone enquiries
  • Support Tap & Go related follow up activities
  • HKCEE/ HKDSE or above

Job Description

工作內容及要求 :

  • 透過電話解答關於Tap & Go 客戶的一般查詢並提供客戶服務
  • 每星期工作48小時,需輪班工作, 美孚上班
  • 中五 / 中學文憑或以上程度懂簡單電腦操作
  • 主動熱誠具良好溝通技巧及服務態度 
  • 全職新人獎金 $ 6,000 **


The Job

  • To handle customer telephone enquiries and offer one-stop resolution
  • To support Tap & Go related follow up activities 
  • To follow the pre-set procedures and workflows and complete the job with follow-through manner as per requirements, policies, guidelines and procedures stipulated by all concerning parties
  • To proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
  • To discharge duty in a professional manner so that company image can be safeguarded at all times
  • To carry out any ad hoc duties whenever appropriate to meet business needs
  • Join-In-Bonus $6,000 **


The Person

  • HKCEE/ HKDSE or above
  • Good command of both written and spoken English and Chinese
  • Effective customer handling and problem solving skills
  • Knowledge in computer applications e.g. Internet, Microsoft Office
  • Customer-oriented, Pro-active, willing to learn, able to work independently
  • Shift duty is required
  • Candidates with more experience will be considered as Senior Customer Officer


** $6000新人獎金只適用於招聘日即場登記或網上申請而成功獲聘的應徵者

 $6000 Join-in Bonus is only applicable to walk-in candidates in recruitment days or candidates who apply online.**



HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.


Privacy Policy Statement


Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Employment Type
Full Time, Permanent
Company Website

Company Overview

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Additional Company Information

Benefits & Others
Medical insurance

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