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通宵前堂服務款待專員 - 全職 (香港迪士尼樂園)Hong Kong Disneyland
通宵前堂服務款待專員 - 全職 (香港迪士尼樂園)Hong Kong Disneyland

Job Highlights

  • greeting Guests, checking in and out of hotel room
  • 1 year of front desk & guest service experience
  • Must have solid guest service mindset

Job Description

工作概要:

5-day week at Hong Kong Disneyland Resort:

When operational and business needs allow, our full time Cast Members / employees will be scheduled two days off per week.

Front Desk Hosts are responsible for greeting Guests, checking them in and out of hotel rooms, and assisting Guests and enhancing their stay by providing information regarding Resort services, activities and surrounding areas as needed.
This position requires shift duty.
Typical shift hour: Morning shift (7:30am to 5:30pm) ; Afternoon shift (2:00pm to 12:00midnight); Overnight shift (10:30pm to 08:30am).

職責:

  • Process all guest check-in/out service, payment transaction, ticket handling, reservation enquiries, information enquiries of Resort and Hotels in a courteous and tactful manner.
  • Respond and resolve guest requests, including wake-up call requests.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete end-of-day activities including reports filing, posting charges to accounts, completing cashier, checking room rate discrepancy, closing reports, running night audit backup, and roll the date.
  • Manage the preparation works for next day, including preparing required materials for arrival FIT and groups, prepare folios for express check-out Guest.
  • Review and handle handover to morning shift and to maintain good show of the working station with sufficient stationeries filled.

基本條件:

  • At least 1 year of front desk & guest service experience
  • Must have solid guest service mindset when handling all guests’ transactions.Pleasant personality and strong customer focus is a must
  • Attention to detail and strong communication, organisational and interpersonal skills
  • Good command of both English and Putonghua

理想條件:

  • Previous work experience in Hotel, Guest services, and tourism industry

Preferred Education:

  • Preferably with qualifications in Hotel, Hospitality or Tourism Management

其他資訊:

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.


We offer an exceptional benefits package and the opportunity to work in a challenging and stimulating environment.  Please submit resume to us by clicking the  APPLY NOW  button and filling the on-line application form.

Additional Information

Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Benefits & Others
Dental insurance, Education allowance, Five-day work week, Life insurance, Medical insurance, Performance bonus

Company Overview

Career with a Difference

Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.

Interested in a career with a difference? Join us now!

Hong Kong Disneyland is an Equal Opportunity Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. If you are not contacted within four weeks of submitting your resume, your application will be retained up to 2 years and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you.  Such personal data will be used for all purposes relating to your application for employment with us.  It may be necessary from time to time for certain information about you to be disclosed to our other offices, or to agents or third parties, for purposes relating directly or indirectly to your application for employment with us. Such data may, if required, be sent to parties outside Hong Kong.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in sending email to [email protected]

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