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高級客戶服務主任/客戶服務主任(前堂) Senior Customer Services Officer/Customer Services Officer(Front Desk)CM+
高級客戶服務主任/客戶服務主任(前堂) Senior Customer Services Officer/Customer Services Officer(Front Desk)CM+
Job Highlights
  • 酒店及服務式公寓內負責客戶查詢、訂房安排、款待客戶入住和退房
  • 文憑畢業或以上學歷,3年以上酒店/服務式公寓/會所/高級物業等有關前堂客戶服務
  • 需輪班及輪休工作,14天年假、膳食津貼、醫療、雙糧及酌情花紅等
Job Description

職責﹕

  • 酒店及服務式公寓內負責客戶查詢、訂房安排、款待客戶入住和退房、協辦活動、節日佈置及增值服務;保持設施及地方整潔;
  • 處理一般文書工作及熟識中、英文電腦操作;

 

入職要求﹕

  • 有活力、樂於接受新挑戰、態度真誠有禮、處事細心、有團隊精神;
  • 文憑畢業或以上學歷,3年以上酒店/服務式公寓/會所/高級物業等有關前堂客戶服務、物業管理行業工作經驗;
  • 操流利英語、普通話及廣東話,良好中、英文書寫能力,熟識電腦操作;
  • 持有效急救證書可優先考慮;
  • 每週5.5天工作,需輪班及輪休工作,14天年假、膳食津貼、醫療、雙糧及酌情花紅等;可即時上班及熟識Opera系統者優先
  • 經驗較少者,會考慮聘請為客戶服務主任

 

有意者請致電3709 6633聯絡 小姐 或 以電郵Apply Now履歷表連同薪金要求至高級客戶服務主任/客戶服務主任 (前堂)一職」

 

Responsibilities:

  • Handle guests inquiries, daily reservation, check-in & check-out greeting in professional manner with record keeping working in Hotels & Serviced Apartments;
  • Co-ordinate events, festival decorations and value added services to guests;
  • Maintain all areas in an atmosphere of luxury & elegant;
  • English and Chinese word processing and typing; general administrative works

 

Requirements:

  • Energetic, willing to face challenges, customer and team oriented, detail mindset and problem solving in an effective & efficient ways;
  • Diploma or above with at least 3 years working experience in hotel/ serviced apartment/clubhouse/luxury residential industries which related to hospitality;
  • Good command of both spoken and written in English, Mandarin and Cantonese;
  • Holder of Certificate in First Aid (AFA) is an advantage;
  • Shift duty (5.5 days working)and rotate days off are required, 14 days annual leave, meal & medical allowance, double pay & discretionary bonus etc. Opera knowledge or immediately available would be a definite advantage;
  • Candidate with less experience may consider as Customer Services Officer

 

For application, please contact Ms Polly Fong at 3709 6633 or send full resume with expected salary to Apply Now, subject: For applying the position of Senior Customer Services Officer / Customer Services Officer (Front Desk).

Additional Information
Years of Experience
3 years
Employment Type
Full Time
Benefits
Double pay, Medical insurance, Performance bonus
Company details

CM+ Hotels and Serviced Apartments is located in heart of Sheung Wan CBD of which is developed and owned by China Merchants Land Limited (HK Listed). North Tower launched in 2016, offers 54 full harbour view rooms and one-bedroom suites.  Our 706 sq. ft. finest design rooms are fully equipped with simplicity lifestyle.  Provides seamless access to everywhere, with Sheung Wan MTR station and Hong Kong Macau Ferry Terminal just on its doorstep, nearby SOHO district and waterfront promenade, a perfect location that connects everything in the city.

 

South Tower with 81 luxury rooms and suites is launched in the 2nd quarter of 2018.  We are currently seeking for …..